Support Specialist - Romania

About the Position

Support Specialist - Romania

Join Brainlab's technical support team as a Support Specialist in Romania, providing expert service and remote support for medical technology.

Company Description

Founded in Munich, Germany in 1989, Brainlab develops, manufactures, and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented, and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values: curious, authentic, and useful.

Responsibilities

• Independently perform installations, maintenance, and repairs of Brainlab systems (e.g., Loop X, Airo) at hospitals and clinical sites
• Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
• Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks
• Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction
• Support product launches by coordinating setup, testing, and user onboarding
• Document all service activities accurately and in compliance with quality standards
• Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience

Requirements

• Degree in electrical engineering, electronics, mechatronics, or similar
• Ideally first experience in technical support, preferably in the healthcare sector
• Familiar with X-ray systems and/or scanner technology (a plus)
• Strong IT, networking, and troubleshooting skills
• Independent, structured, and solution-oriented working style
• Excellent communication skills in English and German
• High willingness to travel nationally (up to 80%), with the possibility of occasional international assignments
• Confident use of MS Office; Salesforce knowledge is an advantage
• Valid driver’s license

We Offer

• A mutually-supportive, international team
• Meaningful work with a lasting impact on medical technology
• Company car, cell phone, laptop - also for private use
• Flexible working hours as well as home office
• Comprehensive training and continuing education opportunities

About the Company

Brainlab is a global leader in medical technology, dedicated to improving patient outcomes through innovative software-driven solutions. Our team of around 2400 individuals in 25 locations worldwide is committed to our core values: curious, authentic, and useful.

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Ayline Föll