Support Specialist

About the Position

We are looking for a Support Specialist to join our team in Wrocław, Poland. In this role, you will provide exceptional customer service and support for our crowdfunding platform.

Responsibilities

• Supporting business partners and individual customers in using the systems offered by the company
• Supporting creators in running crowdfunding campaigns and other projects on the platform
• Responding to messages from platform users (community support)
• Ensuring the quality of communication and a positive experience for platform users
• Reporting user needs in relation to the platform and its functionality
• Cooperating with other departments of the company to optimize customer service processes
• Ensuring the quality of data in the CRM system

Requirements

• Experience working with clients, particularly business clients
• Experience in the technology or crowdfunding sector
• Very good command of Polish, both written and spoken (C1 level)
• Very good command of English, both written and spoken (C1 level)
• Ability to quickly learn new tools and technologies
• Willingness to work afternoon and evening hours when needed
• Customer-oriented mindset
• Effective communication skills

Nice to Have

• Experience in the technology or crowdfunding sector
• Willingness to work evening hours

We Offer

• Flexible working hours – start your day between 7:00 AM and 10:00 AM to suit your needs.
• Hybrid work model – the option to work remotely for up to 5 days a month.
• Co-create one of the fastest-growing crowdfunding platforms in the world – be part of an innovative project!
• Office located in the city center – an excellent location supporting work-life balance.
• Attractive benefits – private medical care, cafeteria, fresh fruit in the office.
• No dress code – work in what you feel comfortable in.
• Integration meetings – shared activities that strengthen the team and foster a positive atmosphere.
• Chill zone – relaxation area with board games, Xbox, and stretching zone, perfect for recharging during breaks.

LuxMed Health Care Package

MultiSport Card

Extensive Benefits System

Fresh Fruit Days at the Office

Chill Out Area with Xbox and Foosball

Board Game Rental

Flexible Working Hours

Team Building Events

Pet-Friendly Office

Salary

• B2B: 6 000 - 9 000 PLN net/month
• CoE: 5 000 - 7 500 PLN gross/month

Apply

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