SUPPORTER ZÁKAZNICKÉHO SERVISU - zkrácený úvazek 25 hodin

About the Position

SUPPORTER ZÁKAZNICKÉHO SERVISU - zkrácený úvazek 25 hodin

• Employment Type: Part-time
• Location: Unišeky, Czechia
• Salary: Up to CZK 21,500 per month

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Description of the Job Offer

As a Customer Service Supporter, you will be the representative of our customers, the first point of contact for customers, and will provide the best customer service through any channel preferred by the customers.

• You are customer-oriented, able to listen to our customers and meet their needs.
• You enjoy communication.
• You have a high level of empathy.

Do you see yourself as a Customer Service Supporter at JYSK? Then we are looking for YOU!

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What We Offer

You will have the chance to join a retail company that wants to be the first choice of employers. We are dynamic, we listen to your suggestions, and it is crucial for us that you get involved and develop. As a JYSK representative, you will also gain:

• Opportunities for development through an excellent training system and mentoring;
• Introductory training for the best start to your career at JYSK;
• Part-time work of 25 hours per week with the possibility of flexible working hours;
• A starting salary of 21,500 CZK gross;
• The possibility to work partially from home;
• 20% discount on purchases at JYSK;
• Pension contribution;
• Financial contribution to meals;
• Unišeky
• 5 weeks of vacation;
• Half-yearly bonuses for achieved results;

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About Your Future Job

You are the first point of contact for our customers. In the JYSK Customer Service department, our days are filled with handling customer inquiries through various channels, identifying customer problems, solving them, and preventing them in the future.

• You take responsibility for your work and look for solutions for our customers while providing professional, positive, and competent services.
• You work in an open environment and collaborate with colleagues to exceed customer expectations.
• You will be part of a goal-oriented team with high deployment and the need to adapt to different situations.
• You create business opportunities based on incoming support requests to support our mission and goals.
• You handle customer requests via phone, email, chat, and social media.

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What You Should Bring

• Empathy, you like to actively listen to customers and support them.
• Professionalism and openness to dialogue.
• Understanding of customer needs and the ability to consider them when providing solutions.
• Interest in working in a team and a desire to work in an entertaining environment where you share insights and knowledge with colleagues.
• You understand the importance of solving some problems on time and do not forget that you are there to help others.
• You can work shifts from Monday to Sunday within operating hours from 8:00 to 17:00.
• Excellent knowledge of your native language, both written and spoken; English is a big advantage for career development at the international level and for maintaining contact with colleagues from all over Europe.
• Basic system knowledge – you can use a computer, type quickly and accurately on the keyboard, have no problem learning new programs or reading instructions and procedures and understanding them.

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WILL JYSK BE YOUR NEXT OPPORTUNITY? Apply today!

For any advice or support, email us at [email protected] and we will be happy to help you!

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Recruitment Process

We process applications continuously and will end the recruitment process once we find the right candidate. The recruitment always includes interviews, and for selected positions, you can also expect to complete a personality questionnaire, a cognitive function test, and a video questionnaire where we would love to hear what motivates you about the JYSK job offer.

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Additional Information

About Us

We believe that our employees are the key to our success. Therefore, we strive to offer development, growth opportunities, and the search for new challenges within JYSK. Since 1979, when our founder Lars Larsen opened his first store in Denmark, JYSK has expanded its global presence with stores and online shops in countries around the world.

Our three core values at JYSK - Customer, Colleague, and Company Culture - express the behavior and approach we can expect from each other. We trust each other, believe in empowerment and freedom with responsibility. We are also proud to reward the commitment and hard work of our employees. With the right approach, there are plenty of opportunities at JYSK.

**For more information, please visit our **career page.

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Job Offer Location

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