Sustaining Engineer - L4

About the Position

Sustaining Engineer - L4

Santa Clara Office

DDN is seeking a Sustaining Engineer to join our Infinia Core team. This is a senior, technical engineering role focused on owning complex customer escalations through to resolution.

You'll own complex technical escalations end-to-end, from root-cause analysis and incident response through to mitigation, customer communication, and product improvements. You'll also help shape engineering best practice, mentor other engineers, and drive the use of AI and automation to improve reliability and diagnostics.

If you enjoy solving difficult technical problems, working across the stack, and seeing the direct impact of your engineering work on real customers, this is an opportunity to make a significant contribution.

About Infinia

Infinia is DDN's next-generation, software-defined storage platform, built from the ground up for AI and accelerated computing. It combines separate control and data planes, all-flash performance, sub-millisecond latency, and multi-tenancy for demanding enterprise and hyperscale AI and GPU workloads.

Responsibilities

• Communicate technical issues clearly to customers, engineers, and senior stakeholders, including executive audiences.
• Own complex customer escalations from diagnosis through to resolution, mitigation, and RCA.
• Lead live incident response, war rooms, and cross-functional investigations with Engineering, QA, and Field teams.
• Debug complex distributed-systems, storage, and performance issues across the system, protocol, and application layers.
• Reproduce customer issues and feed findings into product and reliability improvements.
• Develop runbooks, troubleshooting guidance, and performance-tuning practices.
• Act as a technical authority on Infinia internals, mentoring engineers, and influencing architectural best practice.
• Partner with Field CTOs, Solutions Architects, and Sales Engineers on strategic customer issues.
• Use AI, automation, and observability to improve diagnostics, reliability, and MTTR.
• Participate in an on-call rotation to provide after-hours support as needed.

Requirements

Must-Haves

• Significant experience in enterprise storage, distributed systems, or cloud infrastructure, with technical leadership at Senior or Staff level.
• Deep understanding of file systems and storage technologies, including S3, POSIX, NFS, and storage performance.
• Strong Linux systems knowledge, including kernel-level troubleshooting and debugging.
• Strong coding ability in Python or C++.
• Proven ability to diagnose complex issues using tools such as strace, tcpdump, and perf.
• Genuine interest in working directly with customers and taking ownership of complex problems through to resolution.

Nice-to-Haves

• Experience with DDN, VAST, Weka, or similar scale-out storage/file systems.
• Familiarity with observability platforms such as Prometheus, Grafana, ELK, or OpenTelemetry.
• Knowledge of replication, consistency models, and data integrity mechanisms.
• Experience supporting AI/ML, LLM training, or other high-performance computing environments.
• Experience using AI tools for log analysis, troubleshooting, automated RCA, or reducing MTTR.

We Offer

• Opportunity to work in a cutting-edge, software-defined storage platform.
• Chance to make a significant impact on enterprise and hyperscale AI and GPU workloads.
• Collaborative environment with opportunities to mentor and influence best practices.
• Participation in an on-call rotation with competitive compensation.

About the Company

DDN is a leading provider of storage solutions for AI and accelerated computing, committed to delivering high-performance, reliable, and scalable storage platforms. Join our team to drive innovation and excellence in the storage industry.