German Sales Team Leader/ Supervisor
Job description
About the Position
We are seeking a German Sales Team Leader/ Supervisor to manage and motivate a team in Valencia, Spain, ensuring optimal performance and customer satisfaction.
Responsibilities
- Monitor and report team performance
- Give agents feedback on their individual and motivate team members
- Keep track of each agent’s training
- Participate in the recruitment process close to HR Department
- Organize and optimize shifts
- Make sure processes and procedures are up to date and adhered to
- Take overflow calls / tickets
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management system
Requirements
- Fluent in German
- Strong leadership and motivational skills
- Experience in a supervisory role within a sales team
- Excellent communication and interpersonal skills
We Offer
- Competitive salary
- Opportunity to work in a dynamic and international environment
- Professional growth and development opportunities
About the Company
Our company is a leading provider of customer service solutions, dedicated to delivering exceptional service and support to our clients.
© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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