System Administrator

About the Position

We are looking for a System Administrator to join our dynamic team at efood, part of the Delivery Hero Group. This role is pivotal in ensuring the smooth running of our computer systems within requirements, specifications, costs, and timelines. The successful candidate will be responsible for the implementation and maintenance of efood’s computing needs.

Responsibilities

• Provide end-user support by diagnosing and resolving hardware, software, and network-related issues via ticketing systems, email, remote assistance, or in person.
• Install, configure, and maintain computer systems, software, and peripherals (Windows, macOS, Linux).
• Manage user accounts and permissions in Intune, Jamf, and Okta.
• Troubleshoot basic network issues (LAN, Wi-Fi, VPN) and assist in maintaining telecommunications systems (VoIP, PBX).
• Deliver field support services across the organization’s remote buildings and offices, ensuring uninterrupted IT operations and timely resolution of on-site issues using the company's car.
• Assist in onboarding and offboarding employees, ensuring proper IT setup.
• Maintain IT documentation, including troubleshooting guides and knowledge base articles.
• Stay updated with emerging technologies and IT support best practices.
• Ensure information security policies are adhered to and assets are properly managed.
• Collaborate with external and internal partners to coordinate technical projects and system optimizations.

Requirements

• University or Postgraduate Degree in Computer Science, Information Technology, or related field.
• 1-2 years of experience in an IT support role.
• Strong troubleshooting skills in hardware, software, and operating systems (Windows, macOS, Linux).
• Experience with user management in Single-Sign-On Platforms (OKTA), Intune, JamfPro, Active Directory.
• Basic knowledge of network troubleshooting (LAN, Wi-Fi, VPN).
• Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Strong problem-solving ability and a customer-oriented approach.
• Excellent written and verbal communication skills in English & Greek.
• Ability to work independently and manage multiple tasks effectively.
• Category B driving license is required.

Nice to Have

• ITIL Foundation certification or other relevant IT certifications (Google IT Support, CompTIA A+, Microsoft ISPC).

We Offer

• Competitive salary
• Private Medical & Life Insurance from day #1
• Round-the-clock access to an online mental health platform
• Access to an online training platform for personal and professional growth
• In-house cafeteria and gym
• Global Mobility plan
• Pension Plan
• Free efood pro Subscription
• Childcare allowance

About the Company

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, with operations in around 65 countries worldwide. Our mission is to deliver an amazing experience-fast, easy, and to your door. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Life @efood

At efood, no day is the same as the day before! We constantly have chances to raise the bar, improving, innovating, and challenging ourselves to grow. We take ownership of what we do, embracing challenges, and making things happen. We move with pace to deliver value fast, always balancing speed with quality. We stay humble as we grow and dive deep in situations, asking questions & exploring beyond the surface to get the best solutions. We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side.

We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

Hungry enough to join us?

At efood, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.