System Administrator L3

About the Position

Klik Solutions, a rapidly growing Managed Services Provider (MSP), is looking for a System Administrator L3 to join our IT team in Kyiv, Ukraine. As a System Administrator L3, you will be responsible for using your knowledge of computer systems to help Klik Solutions solve business problems. You will serve as the single point of contact for escalations from Tier 1 and 2 and ongoing IT projects.

Responsibilities

• Provide Tier 3 technical support for local and offsite users
• Manage and monitor problem tickets, analyze incidents, and determine support required
• Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Contribute to the knowledge repository
• Keep customers informed of the progress and status of calls/tickets throughout resolution
• Collaborate with customers and co-workers to diagnose and resolve problems
• Respond to and diagnose problems through discussions with users using problem recognition, research, isolation, and resolution steps
• Assist and participate in new project(s) scoping and deployment/delivery
• Respond to users in a friendly and professional manner, ensuring all responses given are technically accurate, documented, updated, and closed per SLAs

Requirements

• A minimum of 3-5 years of experience in a Senior Technical Support role
• Good level of English (upper-intermediate or higher)
• Advanced knowledge of computer hardware/software, operating systems, and network-related technologies, data migrations, network upgrades, and full infrastructure implementation
• Senior-level knowledge of switches, firewalls, routers, VMWare, Hyper V, Servers, OS infrastructure (AD, RDS, SQL)
• Excellent verbal and written communication skills, phone etiquette, data entry, and soft skills
• Must be customer-focused and service-oriented, attentive to details, with the ability to multitask and act with professionalism always
• Experience in managing multiple stakeholders and projects
• Ability to match client’s business requirements with product capabilities

We Offer

• Flexible M-F schedule, occasional Saturday-Sunday on a rotating basis

About the Company

Klik Solutions is a rapidly growing Managed Services Provider (MSP), delivering an exceptional IT experience so that our clients can focus on new ways to advance business. Our IT services are about establishing, planning, managing, and supporting IT structure for large- and medium-sized enterprises, start-ups, and non-profit organizations. Our projects vary from small office IT solutions to the big company outsourcing the IT infrastructures setup from scratch with further support. It is always about delivering complex hardware and software.