About the Position

Team Lead 3rd Level Support - netcup (m/f/d)

Join our team as a Team Lead 3rd Level Support at netcup, where you'll manage a skilled Linux team and tackle complex technical challenges.

Responsibilities

Technical and managerial leadership of the Level 3 team, including the professional development, mentoring, and performance management of team members
Ensuring technical quality in case handling, providing support for complex issues, and offering technical guidance for challenging escalations
Continuously improving day-to-day business processes and establishing clear escalation and handling procedures
Proactively planning, managing priorities, and ensuring that important issues do not get lost in the day-to-day operations
Supporting technical and organizational projects, from concept to rollout
Close coordination with internal stakeholders, particularly 1st and 2nd level customer support, as well as infrastructure, virtualization, and platform development

Several years of professional experience in technical support, ideally in 2nd or 3rd level support
Experience with cloud and hosting products is a plus
Initial leadership experience or a clear motivation to take on responsibility for a team
Solid technical understanding of Linux server environments, virtualization (e.g., KVM), and web hosting (e.g., Plesk)
Experience in incident and problem management, ideally with an ITIL background
A structured, proactive approach to work and a good sense of prioritization
Strong communication skills when interacting with the team, cross-functional partners, and stakeholders
A desire to question processes and make lasting improvements
Very good German and good English skills

Anexia Holding GmbH

Anexia is more than just a workplace. We offer our employees many benefits, which partly depend on your position and location.

Contact the Anexia Recruiting Team at [email protected]