About the Position

Team Lead, Excess & Surplus (E&S) & Crisis Management OPS

Regular Employment

Locations:
Windsor, CT, US |
Alpharetta, GA, US

About the Role

As Team Lead for E&S and Crisis Management Operations, you will be at the heart of operational excellence - driving service delivery, quality, and compliance while partnering closely with Underwriting leadership to fuel profitable growth and deliver exceptional client and broker experiences. This is a leadership role with real influence: you will develop talent, optimize processes, champion technology adoption, and help shape the future operating model for a dynamic and growing portfolio. If you are energized by leading teams through change and building something better, this role is for you.

Responsibilities

Leadership & People Management

Lead, coach, and develop a team of Underwriting Assistants and Operations professionals, fostering a culture of accountability, collaboration, and continuous improvement.
Drive performance management, development planning, succession planning, and cross-training activities to build a resilient and engaged team.
Balance workloads and staffing strategies proactively to meet evolving business needs.
Serve as the primary escalation point for operational issues and capacity concerns, ensuring swift and effective resolution.

Operational Excellence

Ensure timely and accurate execution of policy lifecycle activities including binders, endorsements, renewals, cancellations, invoicing, and policy issuance.
Monitor and report on service levels, productivity, quality, and operational KPIs to drive accountability and transparency.
Identify and implement process improvements that enhance efficiency, strengthen controls, and elevate the customer experience.
Drive standardization and consistency across workflows, SOPs, and operational practices across the portfolio.
Support audit readiness and regulatory compliance requirements with rigor and attention to detail.

Business Partnership

Partner closely with E&S and Crisis Management Underwriters to support portfolio growth and service delivery objectives.
Participate in business planning, operational strategy discussions, and change initiatives as a trusted operational voice.
Maintain strong cross-functional relationships with brokers, underwriting teams, claims, finance, legal, compliance, and other key stakeholders.
Ensure operational support models evolve in step with changing business demands and market dynamics.

Controls, Risk & Compliance

Own operational controls, documentation quality, audit evidence, and issue remediation across the portfolio.
Ensure adherence to company policies, regulatory requirements, and underwriting authority guidelines at all times.
Proactively escalate risks and develop mitigation plans before service impacts occur.
Maintain data integrity and documentation standards to uphold regulatory compliance across the portfolio.

Transformation & Change Leadership

Support technology implementation, automation initiatives, and process redesign efforts that modernize operations.
Champion AI adoption and workflow improvement, driving operational modernization with curiosity and confidence.
Lead readiness activities including training, SOP governance, and change management to ensure smooth transitions.
Contribute to future-state operating model development and capacity optimization initiatives that position the team for long-term success.

Requirements

5+ years of insurance operations, underwriting support, or commercial insurance experience.
Prior people leadership experience preferred.
Knowledge of E&S, Crisis Management, Commercial Property, Casualty, or Specialty operations preferred.
Strong understanding of policy administration processes, compliance requirements, and service operations.
Demonstrated experience leading change and process improvement initiatives.
Excellent communication, stakeholder management, and coaching skills.
Bachelor's degree or equivalent professional experience.

We Offer

Hybrid work model requiring at least three days in the office each week.
Estimated base salary range: $76,000 to $114,000.
Comprehensive benefits package.
Opportunity to work in a dynamic and inclusive environment.

About the Company

Swiss Re is one of the world’s leading providers of reinsurance, insurance, and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment, everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Swiss Re is an equal opportunity employer. It is our practice to recruit, hire, and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Make an Impact

Start your career journey with Swiss Re.

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Reference Code: 139497

Team Lead, Excess & Surplus (E&S) & Crisis Management OPS

Job description