Team Lead Product Category Manager

About the Position

Team Lead Product Category Manager

Location: Mexico City

Employment Type: Permanent – Full Time

Work Location: Hybrid

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About the Role

Ready to lead, disrupt, and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 20 countries with more than 35 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 70 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!

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Responsibilities

• Regional Portfolio Management & Activation

  • Own the Americas product portfolio for the category: range structure, SKU priorities, and channel fit.
  • Adapt / develop global portfolio architecture to Americas market realities (country priorities, regulatory context, channel mix).
  • Manage SKU lifecycle across Americas - from introduction to rationalisation - in coordination with global.
  • Ensure portfolio coherence across channels: online DTC, Marketplace, Wholesale, and Retail.
  • Drive assortment decisions in collaboration with Commercial teams and Country Managers.
  • Maintain up-to-date country-level range plans and collaborate on activation calendars.

• Go-to-Market & Launch Execution

  • Lead Americas launch planning and readiness: operational timelines, commercial activation, and product truth localisation.
  • Ensure sales, marketing, customer service, and retail teams are equipped with product knowledge and messaging before every launch.
  • Coordinate local market adaptations - regulation, claims, pricing thresholds, etc. - within global guardrails.
  • Own post-launch performance reviews: sell-through, return rate, NPS, and commercial learnings.
  • Proactively flag launch risks and escalate blockers to global and commercial stakeholders.

• Commercial Performance Monitoring & Improvement

  • Track category performance weekly and monthly across key Americas markets: Revenue and volume mix evolution by SKU and channel.
  • Gross margin and margin-per-SKU trends.
  • Return rates and NPS by product and market.
  • Channel performance (DTC vs retail vs marketplace vs wholesale).
  • Identify underperformers, portfolio gaps, and pricing misalignments - and drive corrective actions.
  • Build business cases to support portfolio investment, de-listing, or repositioning decisions.
  • Partner with Finance and BI on KPI frameworks, dashboards, and category contribution analysis.

• Market, Consumer & Competitive Intelligence

  • Monitor Americas market trends: category growth, channel shifts, consumer behaviour changes.
  • Maintain a structured view of the competitive landscape in key Americas markets (pricing, product moves, positioning).
  • Gather and synthesise qualitative and quantitative insights from: Customer Service feedback and returns analysis, Consumer reviews and online listening, Country Manager and sales team field intelligence.
  • Produce regular Americas market intelligence reports and feed insights into global category planning cycles.

• Sales, Trade & Channel Enablement

  • Build and maintain strong relationships with Country Managers and Americas commercial leads.
  • Act as the product expert and internal ambassador for the category across Americas commercial teams.
  • Deliver product training, category selling stories, and trade argumentation for retail partners.
  • Adapt product messaging and benefit communication for different Americas channels and retail contexts.

• Global–Americas Interface & Feedback Loop

  • Participate in quarterly global–regional alignment sessions with Global Category Managers.
  • Provide structured Americas market intelligence to inform global roadmap and portfolio decisions.
  • Validate global portfolio decisions against Americas commercial and consumer realities.
  • Flag regional constraints (regulatory, cultural, channel) that affect global plans.

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Requirements

• Bachelor’s or Master’s degree in Marketing, Business, E-commerce, or a related field.
• Minimum 5 years of relevant experience in E-commerce, category management, online merchandising, digital retail, or D2C businesses.
• Experience leading a team with at least 2 direct reports.
• Proven ability to drive online revenue growth, optimize product categories, and use data for decision-making.
• Strong analytical, strategic, and customer-centric mindset, with solid problem-solving skills.
• Experience working cross-functionally in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Fluency in English; Portuguese is a plus.

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We Offer

• Pet-friendly environment, where you can bring your furry desk buddy.
• Discounts on our top-notch products.
• Health insurance including dentist.
• 24 days holidays / year +1 day/year at Emma (max. 29 days).
• The opportunity to collaborate with multinational teams.
• Exciting events that aren't just team-building exercises but opportunities to create epic memories.
• All the tools you need to grow and ownership from the beginning.

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About the Company

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

Upon your consent, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as getting the interviews transcript and summarised by AI. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please reach out to [email protected]

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