Team Lead Technical Support
Primary stack
Job description
About the Position
Our Help Desk team assists company employees and investigates bugs reported to us. This team is the key point through which all problems and bugs come in, and they work closely with the developers to investigate issues and decide how to solve them. For this team, we are looking for a strong manager/team leader who will control all stages of work workload and prioritize properly.
Responsibilities
- Managing the help desk team and evaluating performance
- Ensuring business users’ support (internal) is timely and accurate on a daily basis
- Providing education and onboarding to users
- Developing and implementing policies and procedures
- Developing daily, weekly, and monthly reports on the help desk team’s productivity
- Solving any technical and organizational issues
Requirements
- Good communication skills in English - Upper-intermediate level and higher (speaking and writing)
- Technical education (Computer Science, Information Technology, or a related field)
- At least two years of experience as a Help Desk Manager or Technical Support Team Lead role (minimum team size - 5 team members) – continuous improvement of team processes, SLAs, task tracker usage, team reports, etc.
- Strong technical / troubleshooting background related to various Backend / Frontend / Product issues
- Experience with Google Analytics and paid traffic flows (traffic sources / trackers / conversions / webhooks / etc)
- High responsibility level
We Offer
- Opportunity to work with a dynamic and innovative team
- Competitive salary (details upon application)
- Full-time position
About the Company
Join our team and contribute to a supportive and collaborative environment where your skills will be valued and your career will grow.
Submit your application by providing the following:
- First Name
- Last Name
- Phone
- Attach Resume
- LinkedIn Profile URL
- Personal website
- Attach Cover Letter
- Personal note
© Apomedical (IL) Ltd. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
We’re Apomedical, the telehealth & telemedicine company that is transforming the way patients interact with doctors and pharmacies, challenging inefficient traditional practices, and introducing modern digital methods.Our mission is to help patients get the medications and treatments they need quickly, efficiently, and above all — remotely.Our team uses state-of-the-art technologies to build platforms that serve hundreds of thousands of customers across Europe, help them improve their wellbeing and live a better lifestyle.We’re setting a new standard of telemedicine and online pharmacy services, and leading the market with a unique solution to an everyday problem: Many people prefer getting their prescriptions, medications, and treatments from the comfort of their home, without waiting on line or having an uncomfortable conversation with a pharmacist.COVID-19 has accelerated this trend and we are witnessing exponential growth in the demand for telemedicine and online pharmacy services.Now more than ever, patients are looking for an easy way to get medicine delivered to their doorstep. It’s simple, it’s secure, it’s exactly what our technologies are designed for.More than anything, we’re extremely proud of the people that make Apomedical the great company it is.Our global team consists of highly driven professionals who are committed to developing and delivering the world’s best online pharmacy experience. We’re obsessed with innovation and passionate about harnessing technology to create great value for our customers.We’re growing fast and offering unique opportunities to grow with us.Working at Apomedical is extremely rewarding: You get to take part in a mission that transforms people’s lives and be a part of a rapidly growing company that’s already achieving global success. Join the journey to play a significant role in the shaping of our company.Let’s create the digital pharmacy & remote doctor services of the future together!