Teamleitung IT Support (m/w/d)

About the Position

We are seeking a Teamleitung IT Support (m/w/d) to lead and develop our IT support team in Osnabrück, ensuring high-quality service and continuous improvement.

Responsibilities

• Oversee the disciplinary management, development, and control of the 1st and 2nd level support team.
• Ensure stable and service-oriented IT support for all locations and organizational units.
• Manage personnel deployment, team structure, goal agreements, and performance evaluations.
• Prioritize and manage tickets, disruptions, and service requests, ensuring high quality and reliability of support services.
• Analyze recurring problems and derive technical and organizational improvement measures.
• Harmonize and modernize support processes during mergers and site consolidations, and support their implementation.
• Support the integration of new systems, applications, and platforms into the existing support landscape.
• Coordinate the quick and sustainable resolution of complex disruptions in close cooperation with infrastructure, security, application, and integration teams.
• Support the implementation of technical requirements from NIS2, KRITIS, and B3S GKV.
• Ensure complete and audit-proof documentation in the ticket system and relevant knowledge databases.
• Manage external service providers and partners in the support context.
• Continuously improve the user experience and service quality by developing support processes.

Requirements

• Completed IT education, ideally as a Fachinformatiker für Systemintegration (m/w/d), or comparable qualification.
• Several years of professional experience, including initial management experience in a comparable position.
• Solid knowledge of client and workplace systems, ITSM processes, and ticket and service coordination.
• Good understanding of network and infrastructure topics and the ability to accurately assess technical relationships.
• Structured, reliable, and solution-oriented work, maintaining an overview even with high support demand.
• Strong leadership skills with clear communication, a sense of responsibility, and pronounced management competence.
• High service orientation and enjoyment of the continuous improvement of support processes.

We Offer

• Flexibility and Gleitzeit: Flexible working hours within 35 hours per week, with the option to distribute hours over 4 days per week.
• Remote Work: Possibility to work from home on certain days, depending on the job.
• Compensation: Salary range of approximately 63,000 € - 79,000 € gross annually, with additional incentives such as Christmas and vacation pay (14 salaries), tax-free allowances, and corporate benefits.
• Onboarding and Training: Structured onboarding plans to ensure you feel welcome from the start.
• Professional Development: Opportunities for employer-funded training, further education, and continuing education both internally and externally.

Part-time employment is possible.

About the Company

Die BKK firmus zählt zu den erfolgreichsten Krankenkassen Deutschlands und wurde als "TOP"-Arbeitgeber ausgezeichnet. Mit einem engagierten Team von rund 950 Mitarbeiterinnen und Mitarbeitern betreuen wir rund 1,2 Millionen Kunden und setzen dabei auf kontinuierliches Wachstum und Fortschritt.

Contact

Frau Larissa Möller

Tel.: 0541/33141-112

BKK firmus

Knollstraße 16

49074 Osnabrück

Jetzt bewerben!