Technical Account Manager, VMS and Video Monitoring Integration Projects

About the Position

We’re looking for an experienced Technical Account Manager to join our growing team in Houston, Texas. This is a full-time hybrid role for a customer-focused technical professional who is passionate about video surveillance, cloud technologies, IP cameras, and delivering innovative solutions. You’ll work closely with enterprise customers to understand their requirements, design tailored solutions, and help them successfully deploy and optimize the 3dEYE platform.

About the Company

3dEYE offers a cybersecure, pure-cloud video and AI platform, eliminating the need to purchase and install servers or bridges. The platform is camera-agnostic, supporting body-worn cameras, drones, and IoT devices. It is designed for multi-site and multi-brand deployments, delivering AI-driven proactive security and enabling operators to conduct smarter and faster investigations.

Since 2014, the 3dEYE platform has empowered the monitoring and video surveillance industry with the ability to migrate, scale, and orchestrate IP cameras and IoT devices on the AWS public cloud.

Responsibilities

• Engage directly with customer accounts to understand their video surveillance infrastructure, operational requirements, and goals.
• Assess technical feasibility and translate business needs into clear technical requirements.
• Manage communication across all channels between clients and 3dEYE’s internal teams.
• Assess customer technical issues and coordinate regular training on platform features and functionality.
• Collaborate with internal development teams to align customer needs with platform capabilities.
• Develop prototypes and proof-of-concept solutions to validate design assumptions.
• Document specifications, configurations, testing procedures, and best practices.
• Provide guidance on integration strategies, including API usage and real-time video streaming.
• Support customers during onboarding, implementation, and post-deployment optimization.
• Identify performance bottlenecks and recommend architectural or configuration adjustments.
• Share feedback from field deployments to inform future product development.
• Serve as a trusted technical advisor to clients and internal stakeholders.

Requirements

• 5+ years of experience in the video surveillance, monitoring, or physical security technology industry
• Experience working in technical deployment, systems engineering, or project implementation roles
• Familiarity with large-scale video surveillance or monitoring deployments, including performance considerations
• Strong ability to translate customer needs into practical technical solutions
• Excellent communication skills and ability to work with both technical and non-technical stakeholders
• Self-starter capable of managing multiple projects simultaneously
• Strong knowledge of network architecture, IP camera technologies, and cloud-based video platforms
• Experience with APIs, integrations, or video streaming technologies is a strong asset
• Experience submitting and participating in RFPs and RFIs

We Offer

• A supportive, dynamic, and innovative environment.
• Opportunity to work on an advanced product, leveraging a broad skill set.
• Full-time contract
• Opportunities for professional growth and advancement.
• Flexible working hours.
• A hybrid work model with regular online team collaboration.

How to Apply

Please submit your resume and a cover letter to [email protected]