Technical Account Manager, VMS and Video Monitoring Integration Projects

About the Position

We’re looking for an experienced Technical Account Manager to join our growing team in the Greater Houston area. This is a full-time remote role with occasional local customer visits, ideal for a customer-focused technical professional with strong hands-on experience in video surveillance, VMS, cloud technologies, IP cameras, and monitoring systems. You’ll work directly with customers to understand their technical environments, troubleshoot complex issues, design tailored solutions, support deployments and integrations, and help them get the most from the 3dEYE platform.

About 3dEYE

3dEYE offers a cybersecure, pure-cloud video and AI platform, eliminating the need to purchase and install servers or bridges. The platform is camera-agnostic, supporting body-worn cameras, drones, and IoT devices. It is designed for multi-site and multi-brand deployments, delivering AI-driven proactive security and enabling operators to conduct smarter and faster investigations.

Since 2014, the 3dEYE platform has empowered the monitoring and video surveillance industry with the ability to migrate, scale and orchestrate IP cameras and IoT devices on the AWS public cloud.

Role Description

The Technical Account Manager will work directly with customer accounts to understand their VMS and video monitoring use cases, assess existing surveillance systems, and design solutions tailored to their needs using the 3dEYE platform. This role blends customer-facing technical consulting with product integration, requiring a deep understanding of surveillance technologies and cloud-based video workflows. You will serve as a key link between our clients and the development team to ensure successful implementation and optimization of solutions.

Responsibilities

• Own the technical relationship with assigned customers.
• Understand customer video surveillance and monitoring environments, including cameras, VMS, networking, cloud connectivity, integrations, and operational workflows.
• Independently investigate, troubleshoot, and resolve technical customer issues.
• Identify root causes and drive technical issues through resolution.
• Support customer onboarding, system configuration, implementation, deployment, and integrations.
• Assess existing surveillance environments and recommend appropriate technical solutions.
• Support customers with system optimization, platform adoption, and operational improvements.
• Manage technical escalations and maintain clear communication with customers throughout the resolution process.
• Deliver technical and product training to customers and partners.
• Work directly with customer technical teams, security teams, monitoring operators, integrators, and business stakeholders.
• Collaborate with Product and Engineering on complex technical issues, integration requirements, and customer feedback.
• Maintain visibility into customer priorities, technical risks, open issues, and upcoming requirements.
• Identify opportunities to expand customer deployments based on technical needs, usage patterns, and operational requirements.
• Support upsell and account growth through technical discovery and solution recommendations.
• Build long-term customer relationships based on technical credibility, reliability, and consistent follow-through.

Requirements

• Minimum 4 years of relevant experience with video surveillance, VMS, video monitoring, or closely related physical security systems.
• Strong hands-on experience with monitoring systems and video surveillance environments.
• Proven experience independently troubleshooting technical issues directly with customers.
• Strong knowledge of IP video surveillance systems, including cameras, VMS, networking, connectivity, and system configuration.
• Experience supporting customer implementations, deployments, integrations, or technical onboarding.
• Experience working directly with customers in a technical capacity.
• Strong troubleshooting and root-cause analysis skills.
• Ability to understand complex technical environments and recommend practical solutions.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Strong ownership and ability to manage technical issues from initial investigation through resolution.
• Ability to manage multiple customer priorities simultaneously.
• Strong customer relationship and communication skills.
• Commercial awareness and ability to identify opportunities for account expansion and additional solutions.
• Ability to collaborate effectively with Product, Engineering, Sales, and Customer Success teams.
• Based in Houston or the Greater Houston area, with availability for occasional customer visits.

Relevant Technical Experience

Experience in several of the following areas is strongly preferred:

• Video Management Systems
• Video monitoring platforms
• IP cameras and camera configuration
• Cloud video surveillance
• Network troubleshooting
• TCP/IP networking
• NVR and recording environments
• Multi-site surveillance systems
• Remote video monitoring
• Video analytics
• Physical security integrations
• API and third-party integrations
• Access control integrations
• Security system implementation and deployment
• Technical support and incident troubleshooting

Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage.

The Opportunity

This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering.

It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.

How to Apply

Please submit your resume and a cover letter to [email protected]