Technical Customer Success Manager
Nice to have's
Job description
About the Position
We’re looking for a Technical Customer Success Manager to join our Customer Success team in Copenhagen, Denmark. You’ll be the dedicated technical partner to our CS Managers, owning every technical conversation with clients from onboarding through to long-term adoption.
The Role
As Technical CSM, you'll work closely with CS Managers to deliver client outcomes - owning the technical workstream while the CS Manager leads the relationship and commercial conversations.
A core part of this role's strategic purpose is to address a business-critical capability need. Our products require solid, working knowledge of Digital Asset Management (DAM) and Veeva - particularly in relation to how our platform is configured and operated. The Technical CSM will ensure this expertise is embedded directly in client-facing delivery.
The role is designed as a specialist position today, with a clear growth path toward a broader Customer Success remit as our processes mature and scale.
Responsibilities
Technical Onboarding & Implementation
- Own the technical track on customer onboardings alongside the CS Manager
- Lead technical discovery sessions with client IT and platform teams
- Drive platform configuration, integration setup, and environment readiness
- Ensure customers are fully enabled on DAM and Veeva-related platform components
- Guide customers through defined technical adoption milestones
Platform Advisory & Client Enablement
- Act as primary technical point of contact between CS and client technical stakeholders
- Run technical workshops and enablement sessions to build platform confidence
- Proactively identify and resolve technical adoption blockers
- Translate complex platform topics clearly for non-technical audiences
- Advise clients on platform configuration best practices and integration patterns
Hands-on Operational Support
- Deliver structured, scoped support engagements directly within client environments
- Help clients overcome technical obstacles and build internal capability
- Ensure all engagements are delivered within agreed CS workflows and scope
CS Operating Model & Commercial Contribution
- Maintain accurate records of technical activity, risks, and next steps
- Feed structured customer insight back to Product and Implementation teams
- Identify expansion signals and support renewal discussions with the CS Manager
- Contribute to developing scalable technical CS playbooks
Requirements
Essential
- Solid, hands-on knowledge of Digital Asset Management (DAM) systems
- Working knowledge of Veeva (CRM and/or PromoMats)
- Ability to relate DAM and Veeva workflows to platform configuration with clients
- Experience in a client-facing Technical CSM, TAM, or Technical Consulting role within B2B SaaS
- Confident running technical discovery sessions, workshops, and client reviews
Strong Advantage
- Experience with Salesforce Marketing Cloud (SFMC)
- Familiarity with Sitecore CMS or similar web content management platforms
- Experience managing stakeholders at global and regional level
About You
- Equally comfortable in a client meeting and a technical configuration session
- Able to explain platform complexity in plain language without losing precision
- Thrive in a structured operating model - you don't need to reinvent the wheel
- Looking to grow - this role is a specialist entry point with a genuine CS career path
- Strong English communication skills
We Offer
- Competitive salary
- Opportunity to work in a dynamic and international environment
- Professional development opportunities
- Remuneration package that matches your tasks and qualifications
About the Company
Our services all cater to the Pharma and healthcare space with multiple SaaS services and a set of upcoming LLM based solutions.
Anthill is on an ambitious growth path and is an exciting place to work. If you have the right experience and are looking for a dynamic workplace, great colleagues, and an international environment, please contact us.
In our centrally located Copenhagen office, you will be part of a close-knit team where UX designers work side by side with strategists, communication architects, developers, and customer success managers.
You will have many opportunities to apply your expertise and experience while developing your professional skills.
You will be part of an international team of more than 15 nationalities, where English is both the official and the colloquial language in our office.
With 25 years of experience in transforming healthcare marketing, Anthill has built a strong legacy of innovation in the pharmaceutical industry. We’re proud to have partnered with leading brands to drive meaningful change through smart, effective, and forward-thinking solutions.
How to Apply
If this sounds like you, please send your CV and a short note on what draws you to Customer Success in the pharma and life sciences space to Katrin at [email protected].
We review applications on a rolling basis.
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Anthill is a digital communications agency for the life sciences. We believe that understanding human beliefs and behaviors is the missing piece in pharma digital communications. We call it the Human Factor. And when applied to each stage of the development process, it results in truly empowering experiences for customers.As a specialist life sciences digital communications agency, we work closely with global and regional teams: ensuring that every project has a strong strategy; developing technical and creative solutions; building internal belief and support, and scaling adoption across organisations .Anthill provides the strategies, solutions, and software that maximize the value of digital communications in the life sciences. Our service lines are:Professional services: Anthill’s Professional Services enable you to get the full value from digital communications technology: brand activation, powerful customer experiences, smooth implementation, integrated systems, engaged and empowered colleagues.Solution services: Our Solution Services team delivers truly behavior-changing communications by combining scientific knowledge, storytelling excellence, impactful visual communication, clear UX design and technical expertise.Software services: Our Software Services make it easier, faster, and cheaper for life science marketers to access the full potential of digital technologies. Our software solutions simplify and automate tasks and activities so you can focus where it really matters.