Technical Delivery Manager

About the Position

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats-including unstructured data-in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.

We are looking for a Technical Delivery Manager to join our Professional Services team in the United States. In this strategic role, you would define, prioritize, manage, and deliver a portfolio of projects that will reduce implementation timelines while improving quality, efficiency, and profitability for Reltio, our channel partners, and our customers.

Responsibilities

• Overall project governance and success, including management of Reltio activities, deliverables, and sign-offs
• Adherence to The Reltio Way Delivery Methodology
• Lead teams of architects, consultants, and developers, onshore and offshore, remote and on-site, through the successful delivery of Reltio capabilities
• Manage several engagements concurrently
• Proactively manage each engagement’s financials, scope, schedule, and status on an ongoing basis
• Management of customer product issues and enhancement requests
• Infrastructure and platform oversight, including escalation of product issues
• Coordination with Product Management, Customer Success, Dev Ops, and Engineering if needed
• Develop meaningful, trusted relationships with partner resources
• Develop meaningful, trusted advisor relationships with Customer executives
• Communicate technical and business concepts to non-technical audiences
• Be the face of Reltio to each Customer on a day-to-day basis
• Identify upsell and cross-sell opportunities at your engagements
• Develop repeatable assets such as methodologies, tools, and templates for the betterment of the practice
• Other duties and responsibilities as assigned.

Requirements

• Bachelor of Science degree in Business, Engineering, or equivalent
• At least 5-8 years of enterprise-level experience in project management, leading and delivering moderate to complex solutions
• Ownership of at least 2 end-to-end implementations of Enterprise MDM software applications such as Informatica, SAP, Oracle or equivalent
• Technology experience or awareness in the following:
  • Deep program/project management skills, including Agile Scrum
  • Managing multiple customer projects simultaneously with onshore/offshore teams
  • Excellent problem-solving, critical thinking, analytical, and development skills
  • Master Data Management business use cases, capabilities delivered, value created, and opportunities uncovered
  • Advanced analytics business use cases, capabilities delivered, value created, and opportunities uncovered
  • Machine learning, artificial intelligence business use cases, capabilities delivered, value created, and opportunities uncovered
  • Software as a Service / Cloud delivery
• Ability to travel up to 50% (Depends on the situation - some weeks 0%, some weeks 80%)

Nice to Have

• Financial Force PSA knowledge
• PMP Certification
• MBA

We Offer

• Competitive salary range: $114,000 - $211,000 USD
• Opportunity to work in a company that values diversity and inclusion
• Flexible work arrangements

About the Company

Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.