Technical Lead

About the Position

Technical Lead

We are seeking a highly experienced Technical Lead Network Security to join our Managed Security Engineering team at CyberCX, part of Accenture, in Brisbane.

About the Role

This is a senior, hands-on engineering role for someone who is comfortable being the technical escalation point across complex enterprise customer environments. You will work heavily across Fortinet and Palo Alto, with responsibility spanning troubleshooting, incident leadership, design, optimization, change delivery, and ongoing service improvement.

The role goes beyond keeping firewalls operational. You will be expected to understand the wider network underneath the security stack, build credibility with customers, identify where environments can be improved, and help turn reactive managed services into more proactive engineering outcomes.

You will also provide technical guidance to other engineers, support major incidents, and act as a trusted technical advisor to customers.

Responsibilities

• Act as a senior technical escalation point across complex network security environments
• Provide advanced support and troubleshooting across Fortinet and Palo Alto platforms
• Investigate and resolve complex issues involving:
  • Firewall policy
  • NAT
  • VPN and IPsec
  • Routing
  • HA and failover
  • SD-WAN
  • Connectivity and traffic flow
• Lead or support major P1/P2 incidents, including technical coordination, restoration, root cause analysis, and post-incident improvement
• Manage and troubleshoot centrally managed environments using tools such as FortiManager and Panorama
• Review existing customer environments, identify technical risks, gaps, and areas for improvement
• Develop practical recommendations and improvement plans for customers
• Contribute to network security architecture, design, and implementation activities
• Perform advanced configuration, upgrades, patching, and optimization across production environments
• Support customer change processes and ensure changes are well planned, tested, and documented
• Troubleshoot across the wider network stack, including routing, switching, and application connectivity
• Work with technologies such as BGP, OSPF, VPNs, load balancing, and enterprise networking
• Contribute to automation and operational improvement using tools such as Ansible, Terraform, or scripting where appropriate
• Mentor and support engineers, helping build troubleshooting capability and technical confidence across the team
• Build strong customer relationships and act as a trusted technical advisor
• Help move services from reactive support towards proactive improvement and engineering

Requirements

• Deep hands-on experience with Fortinet / FortiGate
• Strong hands-on experience with Palo Alto Networks
• Experience with FortiManager and/or Panorama
• Strong understanding of:
  • Routing and switching
  • BGP and OSPF
  • NAT
  • VPN / IPsec
  • HA and failover
  • SD-WAN
  • Firewall policy and traffic flow
• Strong troubleshooting capability across complex network and security incidents
• Experience working with large, live production environments
• Experience leading or playing a key technical role during major incidents
• Ability to troubleshoot issues end-to-end rather than looking only at the firewall
• Experience working across managed services, consulting, enterprise, or multi-customer environments
• Strong change management and production support discipline
• Ability to assess an unfamiliar environment and identify technical risks and improvement opportunities
• Experience communicating technical recommendations clearly to customers and stakeholders
• Confidence mentoring and supporting other engineers

Nice to Have

• Experience with load balancing technologies such as F5
• Exposure to automation using Ansible, Terraform, Python, PowerShell, or similar
• Exposure to cloud networking across Azure and/or AWS

We Offer

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.

Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organization where you can strive for more, achieve great things, and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion, or sexual orientation, and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.