About the Position

Technical Program Manager, Vulnerability, Configuration & Attack Surface Management

ServiceNow Security Organization (SSO) is seeking a Technical Program Manager to oversee three interconnected programs: Vulnerability Management, Configuration Management, and Attack Surface Management. This role is pivotal in ensuring delivery discipline, managing OKRs and epic portfolios, and maintaining alignment across multiple teams.

Responsibilities

Manage the OKR and epic portfolio across all three programs, including creation, refinement, sequencing, and status tracking.
Lead ongoing reprioritization as scope and demand change and communicate trade-offs clearly to stakeholders.
Work with team leads, so each team's agile funnel reflects current priorities and supports committed delivery dates.
Track dependencies, risks, and blockers across teams, and drive them to resolution or escalate early.
Produce executive-ready status, risk, and progress reporting for the whole portfolio.
Run gate reviews and go/no-go checkpoints for major milestones.
Model team capacity against competing priorities and raise conflicts early.
Build repeatable standards, such as OKR governance and intake and planning templates, that scale across teams.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
12+ years of program or project management experience in software, security, or infrastructure organizations.
A track record of managing multi-team programs with competing priorities and dependencies.
Strong working knowledge of agile delivery, including backlog, epic, and sprint planning in enterprise tools (such as ServiceNow Agile).
Experience managing OKRs and tying delivery to measurable outcomes.
Excellent written and verbal communication, including executive-level reporting.
The ability to influence and align teams without direct authority.

Nice to Have

Experience in security operations, vulnerability management, configuration or compliance management, CMDB, or attack surface and exposure management.
Familiarity with regulated or government environments, such as FedRAMP and federal directives.
Experience launching a new program, including defining metrics and reporting cadence.
Experience with capacity planning and portfolio-level road mapping.
PMP, SAFe, or similar certification (nice to have, not required).

We Offer

Competitive base pay of $171,900 to $300,800, plus equity (when applicable), variable/incentive compensation, and benefits.
Full relocation costs provided for the West Palm Beach, Florida location.
Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Technical Program Manager, Vulnerability, Configuration & Attack Surface Management

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