Technical Support Agent – Hebrew speakers
Primary stack
Job description
About the Position
We are seeking a Technical Support Agent – Hebrew speakers for a full-time position in Athens, Greece. This role offers a fixed-term contract of 12 months and is with a renowned international company.
Responsibilities
- Respond to and record consumer enquiries/questions through free phone lines.
- Maintain accurate data input of consumer enquiries, questions, and feedback on the customer services database.
- Ensure client complaints are dealt with and logged according to company policies.
- Provide a high level of customer service to clients at all times.
- Ensure all support calls and emails are answered and resolved within the agreed Service Level Agreements (SLAs) and logged appropriately.
- Work effectively as part of a team, developing supportive relationships with colleagues.
- Troubleshoot issues using open questions, support documents, and system training.
- Have a sound knowledge of all products and services, understanding their use and functionality.
- Offer recommendations to common problems or frequently asked questions.
Requirements
Required Skills/Experience
- Educational level: High School diploma or equivalent
- Technical accreditations and specializations: At least 1 year of experience in a similar position (technical support & customer service)
- Languages and language level: Native Hebrew + Fluent English
Technical Skills
- Advanced knowledge of PC (Hardware, Software, Internet)
- Advanced knowledge of MS Office
- Typing speed: 17 words/minute
- Use of production tools
- Use of Internet
- Client’s Logging System
Soft Skills
- Active Listening
- Handling Difficult Calls
- Inbound Phone Statistics
- Systems & Technology Use
- Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger
- Technical Support
- Good Problem Solving Skills
- Strong troubleshooting skills
- Knowledge of tools used for troubleshooting
We Offer
- Gross Salary: 1100€ monthly gross salary
- Performance Bonus: 0-200€ monthly
- Accommodation Bonus: 150€ monthly
- Training Completion Bonus: 100€ in vouchers
- Cooperation Bonus: 300€ bonus in voucher after 3 months, 400€ bonus in voucher after 7 months
Additional Benefits
- Visa Support if necessary
- Travel Expenses: Paid by our client
- Accommodation: First 15 days of stay in Hotel provided by the client
- Greek lessons
- Free Real Estate Agency fee
- Other Benefits
About the Company
We specialize in recruitment consultancy across Europe, providing permanent recruitment solutions for the Engineering, IT, and Customer Support sectors. We work to help people find the job of their dreams.
Job Location
Athens, Greece
© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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