Technical Support Agent – Hebrew speakers

About the Position

We are hiring a Technical Support Agent – Hebrew speakers for our team in Athens, Greece. Join us for a full-time role with a 12-month contract.

Responsibilities

• Respond and record consumer enquiries/questions raised through free phone lines for customers.
• Maintain accurate data input of consumer enquiries, questions, and feedback on the customer services database.
• Ensure client complaints are dealt with and logged in line with the company’s complaints.
• Provide a high level of customer service to clients at all times.
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
• Work effectively as part of a team, developing effective and supportive relationships with colleagues.
• Troubleshoot through the use of open questions, support documents, and system training.
• Have a sound knowledge of all products and services, understanding their use and functionality.
• Be able to offer recommendations to common problems or frequently asked questions.

Requirements

Required Skills/Experience

• Educational level: High School diploma or equivalent
• Technical accreditations and specializations: with experience at least 1 year in similar position (technical support & customer service)
• Languages and language level: Native Hebrew + Fluent English

Technical Skills

• Advanced Knowledge of PC (Hardware, Software, Internet)
• Advanced knowledge on MS Office
• Typing Speed: 17 words/minute
• Use of production tools
• Use of Internet
• Client’s Logging System

Soft Skills

• Active Listening
• Handling Difficult Calls
• Inbound Phone Statistics
• Systems & Technology Use
• Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger
• Technical Support
• Good Problem Solving Skills
• Strong troubleshooting skills
• Knowledge of tools used for troubleshooting

We Offer

• Gross Salary: 1100€ monthly gross salary
• Performance Bonus: 0-200€ monthly
• Accommodation Bonus: 150€ monthly
• Training Vouchers: 100€ upon completion of the training
• Cooperation Bonuses: 300€ after 3 months, 400€ after 7 months

Additional Benefits

• Visa Support if necessary
• Travel Expenses: Paid by our client
• Accommodation: First 15 days in Hotel provided by the company
• Greek lessons, free Real Estate Agency fee & other Benefits

About the Company

We specialize in recruitment consultancy across Europe and provide permanent recruitment solutions for the Engineering, IT, and Customer Support sectors. We work to help other people find the job of their dreams.

Job Location

Athens, Greece