Technical Support Engineer

About the Position

Technical Support Engineer

Rue de l’industrie, 13, 8399 Koerich, Luxembourg

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature, you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid problem-solving skills.

Responsibilities

• Identify problems, analyze them, make 'em disappear
• If you can't solve it, another team may, dispatch it to the correct one
• Provide quick and accurate feedback to customers
• Develop or improve internal tools to make the job easier
• Maintain and evolve your solutions as needed

Requirements

• Expert in at least one programming language
• Object-oriented programming, object modeling, and relational databases
• Analytical and problem-solving skills
• Diplomacy & communication
• Quick & autonomous learner
• Professional proficiency in spoken and written English

Nice to Have

• Contribution to Open Source projects
• Bachelor or Master Degree (The diploma is not the most important)
• Python, JavaScript, XML, CSS (We don't expect you to master our technologies but a strong foundation in any programming language is required)
• Familiarity with Git
• Linux, GitHub

We Offer

• Full-time CDI: A 40 hours/week contract including 2 days of home-working per week and flexible hours.
• Modern city office: Bright open space designed for collaboration, with modern meeting rooms and a comfortable lunch area to relax and connect with colleagues.
• Flexible salary package: Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance
• Training: 6 days/year, including 6 of your choice, for personal development.
• Exchange program: After 2 years of experience, apply to a similar position in a subsidiary of Odoo.
• Healthy environment: We promote well-being with complimentary fruit and snacks, access to a fully equipped gym, and organized group sports such as padel, pilates, and biking. Healthy employees are happy employees :)

About the Company

Join the Technical Support Team of the fastest growing IT company in Belgium! You will work on various and unique issues in all the modules of Odoo, across multiple versions of our software, in contact with all the other Developer and Functional Support teams. You. Will. Never. Get. Bored.

You will be autonomous, nobody to look over your shoulder, but if you need help a colleague will always be available to answer your questions.

Every ticket is a challenge, every issue is a learning experience, and we have lots. You get to see the direct impact of what you made.