Technical Support Engineer

About Weltrade

Weltrade is a leading international Fintech company with over two decades of stability and trust in the global FX and online trading industry. Established in 2006, we operate as a truly global, remote-first organization, bringing together high-performing professionals across multiple time zones. We focus on building scalable trading infrastructure and high-impact commercial ecosystems that drive sustainable client acquisition worldwide. At Weltrade, we value ownership, autonomy, and measurable impact.

About Your Role

We are looking for a Technical Support Engineer (L2) to join our 24/7 infrastructure monitoring team. You will be responsible for monitoring system health, responding to alerts, managing incidents, and maintaining documentation for a distributed VPS infrastructure. The team operates on a continuous three-shift schedule, and the role requires flexibility to work morning, day/evening, or night shifts on a monthly rotation.

Responsibilities

• Monitor infrastructure health via Zabbix and Grafana; process, analyze, and respond to alerts
• Track and act on alerts received through Google Chat and Telegram
• Support and troubleshoot VPS servers across different levels of complexity
• Follow incident management processes - investigate, track, and close tasks in Jira
• Maintain and update the knowledge base in Confluence
• Communicate with cross-functional English-speaking teams via written channels and occasional calls
• Work rotating shifts (morning / day-evening / night) every month, following the team schedule

Requirements

• Experience working with Zabbix and Grafana - processing, analyzing, and responding to alerts
• Experience monitoring alerts through Google Chat and Telegram
• Hands-on experience supporting VPS servers at various levels
• Experience working with both Windows and macOS
• Understanding of incident management principles
• Confident working in Jira - investigating, tracking, and closing tasks
• Experience maintaining or updating a knowledge base (Confluence)
• English level B1 or higher - for written communication and occasional calls with English-speaking cross-functional teams
• Readiness to work a flexible 5/2 shift schedule, including night or morning hours
• Clear and articulate communication skills - close daily coordination with other teams is required
• Analytical mindset - ability to dig into the root cause of an issue

Nice to Have

• Ability to read and analyze logs
• Basic experience in QA / testing

Working Conditions

• Format: 100% remote (candidate's time zone matters; location is negotiable)
• Schedule: 5/2 with floating days off, on a continuous 24/7 three-shift rotation
• Shifts are fixed every month (one month mornings, one month days, one month nights)
• Shift hours (EET time):
  • Morning: 06:00 – 14:00
  • Day/Evening: 14:00 – 22:00
  • Night: 22:00 – 06:00
• Night shifts are compensated with a +30% pay premium

We Offer

• Remote-First Flexibility: We operate fully remotely and offer a global and cross-functional environment.
• Ownership & Impact: A chance to own your ideas and make a measurable impact on Weltrade's global growth.
• Wellbeing: A balanced leave allowance (paid vacation, sick leave, public holidays, etc.) and a supportive culture that values every employee.

Recruitment Process

Application Review → HR Interview → Technical Interview → Final Interview → Offer

Apply now