Technical Support Representative
Primary stack
Nice to have's
Job description
About the Position
Technical Support Representative
Cebu, Philippines
TEMPORARY
Apply to Position
Apply Using Indeed
Apply Using LinkedIn
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines. We provide Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Philippines team is growing and we're looking for Technical Support Representatives to join us.
Position Summary
If you’re a problem solver and have ease in connecting with customers, this is the role for you!
You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience.
Responsibilities
- Provide technical support via email and chat
- Troubleshoot and resolve technical issues
- Communicate effectively with customers
- Collaborate with team members to enhance customer experience
Requirements
- Exceptionally strong in spoken and written English (at least C1)
- Minimum 2 years of professional technical troubleshooting expertise or proven technical ability
- Experience supporting customers via email and/or chat
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Ability to effectively tailor communication and style to differing audiences
- Ability to self-manage and work independently in a fast-paced, constantly changing environment
- Organized and detail-oriented, able to recognize patterns
- Thrives on a team where expertise is shared and feedback is welcomed
- Ability to research and grasp technical information across multiple tools
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Nice to Have
- Good knowledge of Office 360, especially Excel
- Experience with Zendesk, ServiceDesk, or Freshdesk
- Ability to meet a minimum typing speed of 40 WPM while chatting with customers
- Interest in the Production on Demand / Print on demand and software as a service
We Offer
- Opportunity to work with a global team
- Competitive compensation
- Professional growth and development opportunities
About the Company
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines. We provide Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
© ETEAM. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Київ, Варшава (Польща), Гвадалахара (Мексика), Сан-Франциско (США)