About the Position

We are UniTalk, an international IT product company that provides diverse and high-quality telecommunications services: from IP telephony and call tracking to voice bots and speech analytics using AI. We are looking for a Technical Support Specialist L1 with English proficiency to assist our clients with any technical issues related to our product: from setting up the workplace to providing short training on how to use our product.

Responsibilities

Training: Initially, you will undergo training with our Team Lead, one of our best employees. He will introduce you to our work, structure, corporate culture, work tools, regulations, and instructions.
Testing: After the training, you will be tested to understand what you have learned well and what areas need further work.
Technical Support: You will start working on all technical customer inquiries, from simple requests like «call tracking not working» to complex configurations of webhooks for speech analytics or voice bot setups.
Service Monitoring: You will monitor service performance after updates and control the quality of their operation.
Troubleshooting: Participate in resolving major issues and consolidate information for your Team Lead to speed up problem-solving.
Integrations: Connect our telephony integrations to customers’ external CRM/ERP systems and write instructions and reviews for using our services.
Interesting Tasks: Engage in various tasks that will keep you from getting bored.

Requirements

Comfortable working in an office in Kyiv (near Kontraktova Ploshcha metro station)
Experience configuring any network equipment
Knowledge of network protocols (UDP, TCP, HTTP)
Basic skills in configuring Windows or Linux OS
Your English is at Upper-Intermediate+ level
Good communication skills and ability to work in a team

Nice to Have

Experience in technical support
Experience with Linux/Unix systems

We Offer

Salary: During the probationary period, the salary will be 20k UAH. After the probationary period, your salary can systematically increase due to bonuses and regular reviews.
Benefits:
- Paid vacation and sick leave
- Up to 90% reimbursement for training costs
- Delicious lunches and snacks in the office
- Opportunities to unwind and relax with PS5, table tennis, or football
- Participation in interesting team buildings and corporate events
- A great atmosphere in the team and an excellent manager

About the Company

A brief history about us:

2014: The company was founded, and the team was formed.
2017: Product development and first integrations with external services.
2018: Product development and launch of the partner program.
2019: First international client and launch of public API.
2022: Rebranding from Nextel to UniTalk.
2023: Received the Ukrainian Business Award in the “Business of the Year 2023” category. UniTalk entered the TOP-100 IT companies that care the most about Ukrainians and Ukraine.
2024: Opening an office in Poland with a local team and the launch of AI-based products.

Customer reviews: https://bit.ly/3xUDdzz

How to Apply

If your resume passes the initial selection, you can expect:

Interview with our Recruiter
Interview with the Head of Technical Support and Team Lead
Offer

Feeling the vibe? Don’t waste time, respond and let’s start our acquaintance.

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Бесплатная консультация

Закажите обратный звонок или позвоните нам по телефону +38 (093) 170 08 00.

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Technical Support Specialist L1 (English language)

Job description