Technical Support Specialist L1 (Polish language)

About the Position

We are UniTalk, an international IT product company that provides diverse and high-quality telecommunications services: from IP telephony and call tracking to voice bots and speech analytics using AI.

We are looking for a Technical Support Specialist L1 with Polish proficiency, who can assist our clients with any technical issues related to our product: from setting up the workplace to providing short training on how to use our product.

Responsibilities

• Provide technical support to clients in Polish.
• Assist with setting up and configuring our telecommunications services.
• Monitor service performance and troubleshoot issues.
• Connect our telephony integrations to customers’ external CRM/ERP systems.
• Write instructions and reviews for using our services.
• Engage in various tasks to ensure smooth operations.

Requirements

• Comfortable working in an office in Kyiv (near Kontraktova Ploshcha metro station).
• Experience configuring any network equipment.
• Knowledge of network protocols (UDP, TCP, HTTP).
• Basic skills in configuring Windows or Linux OS.
• Polish at Upper-Intermediate+ level.
• Good communication skills and ability to work in a team.

Nice to Have

• Experience in technical support.
• Experience with Linux/Unix systems.

We Offer

• Salary during the probationary period: 20k UAH.
• Potential for salary increase based on performance, bonuses, and regular reviews.
• Paid vacation and sick leave.
• Up to 90% reimbursement for training costs.
• Delicious lunches and snacks in the office.
• Opportunities to unwind and relax with PS5, table tennis, or football.
• Participation in interesting team buildings and corporate events.
• A great atmosphere in the team and an excellent manager.

About the Company

We are UniTalk, an international IT product company that provides diverse and high-quality telecommunications services: from IP telephony and call tracking to voice bots and speech analytics using AI.

A brief history about us👇🏻

• 2014: The company was founded, and the team was formed.
• 2017: Product development and first integrations with external services.
• 2018: Product development and launch of the partner program.
• 2019: First international client and launch of public API.
• 2022: Rebranding from Nextel to UniTalk.
• 2023: Received the Ukrainian Business Award in the “Business of the Year 2023” category. UniTalk entered the TOP-100 IT companies that care the most about Ukrainians and Ukraine.
• 2024: Launch of AI-based products.

Customer reviews: https://bit.ly/3xUDdzz

Application Process

If your resume passes the initial selection, you can expect:

• Interview with our Recruiter.
• Interview with the Head of Technical Support and Team Lead.
• Offer🎉

Feeling the vibe? Don’t waste time, respond and let’s start our acquaintance🔥

To send a resume

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+48 (22) 153 00 25.

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