Technicien Helpdesk N2 - H/F - CDI

About the Position

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

About the Role

L'Addition is a comprehensive software suite that offers products and services to support professionals in the CHR (Cafés, Hôtels, Restaurants) sector throughout their activities.

For over 10 years, L'Addition has had a single mission: to boost the growth of restaurateurs and optimize their performance. Widely recognized, L'Addition has built its reputation by developing and marketing its iPad cash register.

Now, L'Addition is driving the transformation of CHR experiences by revolutionizing certain practices. L'Addition joined the La Française des Jeux Group in 2022 to contribute to the ambition of the Group FDJ's Payment and Services activity to become the leading local payment and collection network in France.

In the context of growing activity, we are looking for our future Helpdesk Technician in a permanent contract in Bordeaux.

Responsibilities

• You will take calls, gather needs, qualify and resolve requests and level 2 incidents escalated by the level 1 service, relying on existing procedures.
• You will install, configure, and remotely troubleshoot hardware and software.
• You will occasionally intervene on servers, networks, or customer databases in liaison with level 3 technicians.
• You will analyze the quality of services provided to users and technological choices to better respond to them.
• You will ensure compliance with company standards and procedures.

Why Join the Team

• You want to join a dynamic team and support a context of transformation.
• You want to develop your professional skills and personal contributions in a strategic function.

Requirements

To perform in this role, we believe you must have:

• Perfect oral fluency and good written expression
• Several years of experience in technical customer support and an aptitude for IT
• Demonstrate autonomy and proactivity
• Recognized for your rigor and analytical ability

What We Offer

You have everything to gain by joining FDJ UNITED:

• Enjoy numerous benefits: health insurance, 100 days of remote work per year, meal vouchers...
• Benefit from training and support that ensure your employability.

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics such as age, gender, origin, religion, sexual orientation, neurodiversity, or disability.

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Details

• Office: Bordeaux, France
• Type of Employment: Full-time, Permanent
• Reference Number: JR102696