Technology Support Engineer

About the Position

Technology Support Engineer

We are seeking an experienced Audio Visual and Video Conferencing Support Specialist to join our ANZ Local Technology Services (LTS) team and support, maintain, and enhance Audio Visual (AV) and Video Conferencing (VC) services across Accenture ANZ.

The successful candidate will act as an AV/VC Subject Matter Expert for meeting spaces and events, particularly at the Sydney office. The role is responsible for ensuring that AV/VC systems and collaboration technologies remain operational, well maintained, and effectively utilized for meetings, events, and other business activities.

The role requires strong AV/VC technical expertise, customer service and stakeholder management skills, and experience supporting events and collaboration environments. The successful candidate will also provide desktop support across Windows and Mac environments when required.

Responsibilities

• Serve as the AV/VC Subject Matter Expert, supporting meeting spaces, events, and collaboration technologies.
• Configure, monitor, troubleshoot, and maintain AV/VC systems to ensure reliable service delivery.
• Manage AV/VC assets, equipment lifecycle, inventory, preventative maintenance, and vendor relationships.
• Develop operational processes, documentation, training, and continuous improvement initiatives.
• Provide exceptional customer support while collaborating with stakeholders and supporting events, projects, and technology upgrades.

Requirements

• Experience in AV/VC design, deployment, and support.
• Experience in onsite IT AV/VC design and support.
• Strong knowledge of Windows operating systems and related technologies.
• Experience providing desktop support across Windows and Mac environments.
• Experience troubleshooting AV/VC systems and network-connected technologies across WAN and LAN environments.
• Experience setting up and supporting AV/VC equipment for meetings, events, and collaboration spaces.
• Knowledge of Microsoft Teams Rooms and related collaboration technologies.
• Exposure to AV technologies and platforms from vendors such as: Microsoft Teams, Microsoft Surface Hubs, Cisco Webex, Poly, Crestron, Extron, AMX, Cyviz, Planar, and Lightware.
• Knowledge of digital-signage solutions is advantageous.
• Experience managing AV/VC equipment inventory, repairs, preventative maintenance, and replacement activities.
• Experience coordinating with hardware vendors, third-party suppliers, and technical support providers.
• Flexibility to support events outside standard business hours when required.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and inclusive environment
• Professional development opportunities
• Flexible work arrangements

About the Company

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion, or sexual orientation, and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to [email protected] or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).

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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

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