Telesales Agent
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Job description
About the Position
Telesales Agent
Kampala, Uganda
FULL_TIME
Operations
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About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines. We provide Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
What the Role is About
As a Sales Representative, your primary responsibility is to provide exceptional customer service and support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction. This role makes an incredible impact every day - on our clients, our teams, and our company.
Responsibilities
- Explain the features and benefits of the products or services being offered.
- Deliver scripted sales pitches to persuade potential customers to purchase or sign up for services.
- Handle customer inquiries and provide detailed information on the company's offerings.
- Obtain and record customer information, including contact details and purchasing preferences.
- Meet or exceed sales and call quotas set by the company.
- Update and maintain customer databases and records.
- Follow up with interested customers to secure sales or schedule appointments for the sales team.
- Handle rejection professionally and maintain a positive attitude.
- Participate in training programs to improve product knowledge and sales techniques.
Requirements
- A Bachelor's degree
- Excellent communication skills
- B2 English Proficiency
- Personable – friendly, motivated person, with a passion to serve others.
- Accountable
- Adaptable & Flexible – capable of working flexible hours, and interacting with other departments to ensure client needs are satisfied.
- An eye for detail
- Motivated
- Time management skills
- Computer literacy
We Offer
- Opportunity to work in a dynamic and growing company
- Competitive salary
- Professional growth and development opportunities
- Friendly and supportive work environment
About the Company
Helpware is a technology-driven company with a global presence, dedicated to providing Customer Experience & Operational Support for modern companies. Our team is committed to delivering best-in-class value-adding services to our partners through innovative solutions and empowered teams.
© ETEAM. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Київ, Варшава (Польща), Гвадалахара (Мексика), Сан-Франциско (США)