Telesales Specialist

About the Position

Inbank is a financial technology company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are embedded seamlessly into the shopping journey of 6,000+ retailers. This helps our merchant partners grow their businesses, while end customers benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 440+ working across our offices in Estonia, Latvia, Lithuania, Poland, and the Czech Republic.

We are looking for a Telesales Specialist to join us and help more customers turn their financing interest into a completed purchase.

This is an active, customer-facing and results-driven role that combines sales, customer advisory, and partner support. A key part of your day will be speaking directly with customers, removing obstacles, and helping them confidently take the next step.

Your main goal will be to guide customers through the final stages of their financing journey - from an initial application or financing offer to a signed contract. You’ll proactively reach out to customers who are already interested in financing, understand what may be holding them back, answer their questions, and help find the right way forward. You’ll also work closely with our partners, supporting them with financing-related questions and helping ensure customer applications move forward smoothly from interest to contract.

Responsibilities

• Proactively reach out to customers and help them move from application or offer to a signed contract.
• Understand each customer’s needs, answer their questions, and guide them through financing options, terms, documentation, and next steps.
• Identify what may be holding customers back and take ownership of finding the right solution to help them move forward.
• Actively contribute to individual and team conversion targets.
• Guide partners through financing processes, documentation, and practical questions via phone and other communication channels.
• Take ownership of customer and partner cases from the initial conversation through to a successful outcome.
• Work closely with Sales, Credit, and other Inbank teams to solve cases that require additional input or support.
• Spot recurring challenges and opportunities in the customer journey and share insights that help us improve our processes, customer experience, and conversion.

Requirements

• 1–3 years of experience in B2C sales, telesales, customer-facing sales, or a similar results-driven role.
• Enjoy working with people and feel confident proactively reaching out to customers by phone.
• Solution-oriented mindset - look beyond the immediate question to understand the situation and find the best way forward.
• Results-driven and persistent, enjoying seeing things through from start to finish.
• Well-organized and comfortable managing multiple customer and partner cases while keeping track of priorities.
• Good communication skills in both Lithuanian and English, verbally and in writing.
• Experience in automotive retail or financial services would be a strong advantage.

We Offer

• €1,400–€1,600 gross monthly base salary, depending on your experience, plus quarterly performance-based bonuses linked to individual and team results.
• The opportunity to grow your career and build valuable expertise in finance, sales, and partner management.
• A hybrid working model, giving you flexibility to combine office and remote work.
• Additional health insurance or Stebby wellbeing benefits to support your health and wellbeing.
• Extra vacation days after 3 years at Inbank.
• Plenty of opportunities to learn and develop through training and hands-on experience.
• Company and team events to connect, celebrate, and have fun together.
• Office perks, snacks, and gifts for special moments in life.
• A pet-friendly office where four-legged colleagues are welcome too.

About the Company

Become a part of Inbank’s team and see the direct impact of your work - on our customers, partners, and business results.