TikTok Shop Affiliate Support Specialist
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Job description
About the Position
We are looking for a TikTok Shop Affiliate Support Specialist to join our dynamic team. This role involves managing creator communication, reviewing sample requests, and ensuring brand safety across TikTok Shop accounts.
Responsibilities
- Manage creator communication: Respond to messages daily using approved templates, support questions about samples, commissions, challenges, and campaigns, and escalate complex or sensitive cases same day.
- Review and moderate sample request queues: Approve creators who meet brand requirements, reject or ignore those who don't, and keep queues cleared daily.
- Vet creators and content: Ensure brand fit, quality, engagement, GMV potential, compliance, and brand safety - flagging anything questionable rather than guessing.
- Run creator outreach and campaign support: Send approved outreach messages, support collaboration invites and challenge pushes, track responses, and escalate interested creators.
- Monitor assigned accounts: Keep everything organized and current, and raise blockers or bandwidth concerns proactively.
Requirements
- Hands-on experience with TikTok Shop: Affiliate / Creator Operations / Seller Center experience is a must (not just general SMM or customer support).
- Experience in influencer or creator management: A strong plus.
- Strong written English: Essential.
- Attention to detail: Solid organization, ability to follow SOPs and process a high volume of repetitive tasks quickly and accurately.
- Availability to work US hours: Preferably EST (the team is based on the US East Coast).
We Offer
- Full-time remote work: With a long-term engagement.
- Clear processes, templates, and SOPs: Structured onboarding into the accounts.
- Direct collaboration with a US-based team: Opportunity to work with a dedicated team.
About the Company
Join a growing team that values clear communication, structured processes, and direct collaboration. We offer a remote work environment with a focus on long-term engagement and professional growth.
© Empat. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Empat delivers full-cycle software development grounded in research, empathy, and technical excellence — from system architecture and engineering to UI/UX and go-to-market.We carefully analyze our clients’ business needs and assist in developing efficient, optimized, and user-friendly solutions that bring profit. Our focus is on working with meaningful projects and clients and utilizing technological solutions to change people’s lives for the better.Moreover, we are involved in awesome projects! Imagine this — we launched a startup that facilitates non-verbal communication between loved ones, and it has received significant media coverage. In the US, it has surpassed downloads of popular apps like Netflix, Tinder, Pinterest, and many others! Additionally, we have launched a power bank sharing project in the UAE and Ukraine, and we have also created a game that incorporates augmented reality.A great team is one of our strengths.It is vital for us to interact with each other. Empathy is our core value, not only for our clients but also for our employees.We are utterly free and flexible in our decisions. Every employee has the right to decide and influence, we have a horizontal structure, and everyone is equal. We know for sure that only happy employees are hiding behind well-realized projects.We will be glad to see you at the Empat team!
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