Trade Services Account Manager

About the Position

Trade Services Account Manager

As a Trade Services Account Manager (TSAM) at ING Bank, you will be responsible for managing a portfolio of Trade clients in the Belgian market. You will act as the primary point of contact, ensuring seamless operational execution and relationship stewardship. Your role will focus on driving consistency, scalability, and successful delivery of ING’s full Trade Solutions offering. You will be accountable for overseeing our Belgian Wholesale Banking clients’ use of ING’s Trade Solutions throughout the lifecycle of deals won, with a strong focus on retaining and expanding existing business through in-contract sales.

Responsibilities

• End-to-end responsibility for servicing a portfolio of Wholesale Banking Trade clients.
• Grow the income of your respective portfolio; TS Fee income and Net Interest Income (NII) by leveraging existing relationships.
• Serve as the primary contact for your portfolio of Clients and act as escalation point for any incident or mismatches in the daily operational tasks and settlements.
• Responsibility for structuring and implementing the operational setup for new Trade transactions, including onboarding of buyers and suppliers, refining the technical interface (formats), and refining the operational setup to ensure smooth and automated daily processing.
• Collaborate closely with the ING Hubs to drive operational excellence and ensure consistent, high-quality execution across Trade processes.
• Participate in deal teams for new Trade client pitches and contribute to Request for Proposals (RfPs) to increase TS income.
• Proactively conduct client reviews, monitor client revenues, and visit clients to discuss program performance, supplier onboarding campaigns, or any other Trade-related business.
• Ensure appropriate communication with all internal stakeholders.
• Fluent in Dutch, French, and English (verbal and writing).
• Ensure compliance with Know Your Client (KYC) guidelines.
• Identify and act upon process improvement opportunities.

Requirements

• Proven experience managing complex client relationships across international and multi-market environments, with a strong focus on delivering value in Trade Solutions and Transaction Services space.
• Strong commercial drive paired with sound risk awareness, credit judgment, analytical skills, and understanding of Wholesale Banking.
• Deep understanding of operational workflows, scalable transaction banking systems, and account management best practices, including familiarity with ING Wholesale Banking (Trade) infrastructure.
• Excellent interpersonal and communication skills, with the ability to engage effectively across seniority levels and maintain strong internal and external stakeholder alignment.
• Self-motivated and organized, with the ability to prioritize tasks, take ownership, and work effectively in a deadline-driven environment.
• A proactive team player with a positive attitude, eager to learn, share knowledge, and contribute to a cohesive and client-focused team culture.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and inclusive environment
• Professional development opportunities
• Flexible working arrangements

About the Company

Curious about how ING empowers people and businesses to move forward? ING is a global bank with a strong European base. More than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Working at ING means working with great people: friendly, collaborative, and fun! We empower the people around us and our customers to stay a step ahead. A job at ING comes with autonomy and the expectation to drive progress, deliver a superior customer experience, and create a more sustainable future for people and planet.

Questions? Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.