Trilingual (German-Spanish-Japanese) Senior Customer Experience Specialist
Nice to have's
Job description
About the Position
We are seeking a Trilingual (German-Spanish-Japanese) Senior Customer Experience Specialist with extensive experience in customer service and complaint management to join our team in Spain. Our candidate brings a wealth of experience to the table, having worked in various roles from customer service and complaint management to senior customer experience specialist. Currently, our talent excels as an innovation analyst, showcasing adaptability and career growth.
Responsibilities
- Provide exceptional customer experience in German, Spanish, and Japanese.
- Manage and resolve customer complaints effectively.
- Collaborate with cross-functional teams to enhance customer satisfaction.
Requirements
- Fluency in German, Spanish, and Japanese.
- Proven experience in customer service and complaint management.
- Strong analytical skills as an innovation analyst.
Nice to Have
- Adaptability in various roles.
- Demonstrated career growth.
We Offer
- Opportunity to work in a dynamic environment.
- Professional growth and development.
About the Company
[Company description if present]
Country: Spain
Education:
- Master Degree | Japanese Study and Culture in Bochum, Germany
Work experience:
- 2021 – current: Innovation Analyst
- 2019 – 2021: Internal Control Systems Officer
- 2018 – 2019: Senior Customer Experience Specialist
- 2016 – 2018: Resourcing Specialist
- 2014 – 2016: Customer Service Analyst
- 2002 – 2014: Complaint Management Agent
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CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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