User Community Manager
Primary stack
Nice to have's
Job description
About the Position
User Community Manager
Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.
As a User Community Manager you will build, cultivate, and moderate trusted user communities around our platform (including Reddit and Discord) to increase platform value and convert user feedback into structured insights. This role acts as a strategic bridge between users and internal teams (Product, UX, Marketing, Support) to highlight recurring needs, support research, and protect the platform by appropriately escalating safety, risk, and reputational issues.
Responsibilities
Community Management & Moderation:
- Manage and moderate the official subreddit and official user spaces (enforcing rules, removing spam/harassment/scams, and de-escalating conflict).
- Build an inclusive, trusted environment through recurring Q&As, AMAs, polls, guides, and pinned announcements.
- Evaluate, structure, and potentially launch/moderate a dedicated Discord community if strategically aligned.
User Research & Insight Reporting:
- Establish a representative user research pool for surveys, interviews, focus groups, and beta testing.
- Synthesize community discussions and qualitative feedback into structured sentiment reports and actionable recommendations for Product, UX, and Marketing.
- Close the feedback loop by communicating product updates and outcomes back to the community.
Cross-Functional Support & Risk Mitigation:
- Support product and campaign launches via proactive community messaging, user education, and reaction monitoring.
- Monitor emerging reputational, fraud, and legal risks, routing individual account/technical cases to Support, Moderation, Risk, and Legal via established escalation pathways.
Requirements
Must-haves:
- Experience: 2+ years in community management, trust & safety, community operations, or user research-specifically managing platforms like Reddit or Discord.
- Communication & Judgment: Exceptional written English skills with strong conflict de-escalation, high emotional maturity, sound moderation judgment, and strict personal/professional boundaries.
- Analytical Approach: Demonstrated ability to turn qualitative user feedback into structured data, clear themes, and actionable product insights.
- Operations & Safety: Strong privacy and escalation judgment for sensitive/regulatory issues, combined with the organization to operate independently across global, multi-cultural user bases.
Nice-to-haves:
- Prior experience in entertainment, creator economy, social platforms, gaming, or other related consumer industries.
- Experience launching/scaling a Reddit or Discord community from scratch, or building formal ambassador/beta program pools.
- Familiarity with social listening, analytics, CRM, or feedback management tools.
- Multilingual skills or experience managing global, localized communities.
- Fluency in Russian.
We Offer
- Full remote work.
- Competitive compensation with a service contract.
- Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
- An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more-tailor it to what benefits you most.
- Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
- Career growth in a fast-scaling project with opportunities to influence technical decisions.
- A culture of recognition: our peer reward program celebrates contributions from across the team.
About the Company
Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.
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Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.We are building the future of live entertainment. We believe that by providing people with the best and high-quality live streaming experience in entertainment, we can tackle the world’s “problems” better, together!