VIP Agent
Nice to have's
Job description
About the Position
VIP Agent
RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
Always Pushing the Boundaries? You Already Belong at RISK!
Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.
Our VIP players expect a personal-manager level of service: fast responses, attention to detail, and someone who's genuinely on their side. We're looking for a VIP Account Manager to be exactly that person for them - someone who runs personal communication, offers the right conditions at the right moment, and retains loyalty even where others would lose the client.
This is a role for someone who can combine empathy and analytics: sense the client while also seeing the numbers, activity patterns, and growth opportunities behind them.
Responsibilities
- Personal management of VIP and pre-VIP clients across calls, chats, email, and messengers in a consistent communication style and in the client's language (Turkish);
- Building long-term relationships: you reach out first at the right moment - a big win or loss, a birthday, a drop in activity - rather than just responding to incoming requests;
- Individual work with each client: account analysis, activation and reactivation plans, and finding ways to improve their experience;
- Negotiating personal conditions - limits, cashback, exclusive bonuses - within the framework agreed with the company;
- Handling difficult situations: payout delays, bonus disputes, failed deposits and withdrawals - while keeping the client loyal;
- Impacting key metrics: growing your clients' deposits and turnover, and meeting individual and team targets.
Requirements
- Turkish - C1;
- Russian - B2;
- English - B1 or higher;
- 1–2 years of experience working with VIP clients;
- Experience in personal communication with VIP clients across several channels at once (WhatsApp, Telegram, calls, email) while maintaining a consistent style;
- Discipline and punctuality: readiness to meet response-time SLAs for VIP players;
- Proactivity: the ability to initiate contact at the right moment, not just react.
Nice to Have
- Confident work with CRM systems;
- Knowledge of bonus mechanics and promo tools: wager, cashback, freebets, personal limits;
- Conflict de-escalation skills (payout delays, bonus disputes) while retaining loyalty;
- Experience negotiating personal conditions with clients.
We Offer
Our Benefit Cafeteria is Packed with Goodies:
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- And yes, even Massage!
About the Company
Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.
At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.
Location: Baku, Azerbaijan
Remote status: Fully Remote
Employment type: Full-time
© RISK Inc. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
RISK inc: An International iGaming Company Pushing the Boundaries of EntertainmentWho We Are:An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.Always Pushing the Boundaries? You Already Belong at RISK!Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digitaland affiliate marketing, tech solutions, and data analytics.Our ambition is to become global leaders in international expansion, mastering the art of the fastest market entry and establishing highly efficient operations in new territories.Our Mission:To unite the unconventional thinkers who are challenging the limits of innovation and creativity. We’re all about delivering thrilling and secure entertainment experiences with a responsible edge. We strive to create a Diverse Community where everyone feels empowered to contribute their unique perspective.Our Values:— Leadership and Responsibility: We strive to set the standard in our industry, acting with integrity, responsibility, and transparency. We empower our team to take initiative, communicate openly, and embrace risks as leaders.— Innovation, Speed, and Adaptability: We value innovation, speed, and agility. By embracing cutting-edge technologies and maintaining efficient, bureaucracy-free processes, we aim to stay ahead in our industry.— Smart Risk-Taking: We view calculated risk as essential for growth and success. We encourage our team to see Risk as a Personal Challenge in their careers and achieve new heights.— Boldness and Responsibility: We are not afraid to forge our own path and make bold decisions. We foster a Challenge Company Mindset, inspiring our team to constantly seek unconventional solutions and drive success in the iGaming industry.Why RISK is Your Next Career Move: A Top-notch Choice for Those Who Constantly Seek Unconventional Solutions— Risk-Challenge Culture: Embrace smart risk-taking and out-of-the-box thinking.— Direct Influence: Your ideas matter here. We value openness and initiative, giving you a real chance to shape the future of our company.— Career Growth Opportunities: Our High Potential program, annual performance reviews, and learning opportunities will help you unlock your full potential.— Extensive Benefits: We offer comprehensive medical insurance and a unique Cafeteria — - Benefits program tailored to your needs. Work-life balance is a priority, with flexible hours and remote work options.— Competitive Salary: We believe in rewarding top talent with a competitive salary and regular reviews based on clear KPIs and OKRs. Our bonus system is open and transparent, so you always know where you stand.— Learning & Development: Access to courses, conferences, Personal Development Plan and mentorship from industry experts.— Unforgettable Corporate Events: Team-building activities, expert talks, and global conferences.Our Benefit Cafeteria is Packed with Goodies:— Children Allowance— Mental Health Support— Sport Activities— Language Courses— Automotive Services— Veterinary Services— Home Office Setup Assistance— Dental Services— Books and Stationery— Training Compensation— And yes, even Massage!Ready to Take the Leap?Join a team where every day is an opportunity to take a RISK and come out on top.At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what’s possible in the iGaming industry.
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