Customer Support Specialist (Polish)

About the Position

GG.BET is a product IT company. Our foundation is technology, sports, and entertainment. We are building a bright brand and creating a service that sports and esports fans choose.

The Customer Success Team at GG.BET is a team that builds user trust. We always find solutions and strengthen the brand through quality customer experience.

Do you want to develop your interaction skills and experience in solving non-standard cases? Join the team as a Customer Support Specialist (Polish)!

Why You Are Our Team Player:

• Fluent in Polish (B2 level and above).
• Familiar with Microsoft Office and Google Workspace.
• Able to handle large volumes of information and willing to learn.
• Enjoy communicating with people and solving problems.
• Willingness to work in a shift format: 2 day shifts from 7:00-19:00, 2 days off, 2 night shifts from 19:00-7:00, 2 days off.

Your Focus Areas:

• Handling, monitoring, and processing user inquiries in chats (up to 7 simultaneously), calls, and emails while adhering to established quality and response time standards.
• Forwarding requests for resolving user technical and financial difficulties to other departments and duplicating requests in relevant specialized documents.
• Notifying individual players about current resolutions when necessary.
• Responding to messages in accordance with corporate policies.
• Staying updated with news, updates, and internal team communications.

Your Path to an Offer:

• Language test (1 hour).
• HR interview (1 hour).
• Security check.

Why You Will Gain Great Experience with Us:

Stable Business Environment: GG.BET is a reliable company with transparent commitments and a responsible approach to partnerships.

Ukrainian Market: GG.BET is one of the key players in the industry and is rapidly developing in the Ukrainian market.

Large-Scale Partnerships: GG.BET is a sponsor of the Usyk & Fury II fight and is the title sponsor of FC Dynamo (Kyiv), official sponsor of FC Polissya (Zhytomyr).

How We Care for the Team

Comfortable Conditions for Productive Work

• Office in Kyiv, remote, or hybrid-your choice. If you are driving, we offer a free parking space in the business center for your car.

Care for Quality Rest

• Paid 16 working days of vacation (considering the shift schedule)
• 17 sick days and 5 days for mental recovery annually.

Benefits and Team Activities

• Medical insurance or benefit cafeteria with a fixed annual budget.
• Anniversary gift.
• Day off on your birthday.
• 3 family days for a wedding and 3 family days for the birth of a child.
• Team-building activities twice a year.

Development and Career

• Internal rotation and promotion programs for your vertical and horizontal development in the company.
• Personal Development Plan for skill and competency development.
• Coverage of professional training and foreign language learning within the benefit cafeteria.

Quality Onboarding

• Clearly defined onboarding plan-your personal action map for the trial period.
• Regular meetings with your manager and Talent Partner for comfortable adaptation.

Join Us-Let's Develop a Cool Product Together!

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