Customer Support Specialist (Polish)

About the Position

Customer Support Specialist (Polish)

GG.BET is a product-oriented IT company. Our foundation is technology, sports, and entertainment. We are building a bright brand and creating a service that sports and esports fans choose.

The Customer Success Team at GG.BET is a team that builds user trust. We always find solutions and strengthen the brand through quality customer experience.

Do you want to develop interaction skills and experience in solving non-standard cases? Join the team as a Customer Support Specialist (Polish)!

Responsibilities

• Handling, monitoring, and processing inquiries in chats (up to 7 simultaneously), calls, and emails while adhering to established quality and response time standards.
• Forwarding requests for resolving technical and financial issues of users to other departments, as well as duplicating requests in the appropriate specialized documents.
• Notifying individual players about current resolutions when necessary.
• Responding to messages in accordance with corporate policies.
• Staying informed about news, updates, and internal team communications.

Requirements

• Fluency in Polish (Upper-Intermediate level and above).
• Proficient PC skills.
• Ability to handle large volumes of information and willingness to learn.
• Strong communication skills.
• Willingness to work in a shift format: 2 day shifts from 7:00-19:00, 2 days off, 2 night shifts from 19:00-7:00, 2 days off.

Why Join Us?

Stable Business Environment: GG.BET is a reliable company with transparent commitments and a responsible approach to partnerships.

Ukrainian Market: GG.BET is one of the key players in the industry and is rapidly developing in the Ukrainian market.

Large-Scale Partnerships: GG.BET is the title sponsor of the NAVI esports club and the title sponsor of FC Dynamo (Kyiv).

What We Offer

Comfortable Working Conditions

• Office in Kyiv, remote, or hybrid work options are available. If you drive, we offer a free parking space in the business center for your car.

Care for Quality Rest

• Paid 16 working days of vacation (considering the shift schedule)
• 17 sick days and 5 days for mental recovery annually.

Benefits and Team Activities

• Medical insurance or benefit cafeteria with a fixed annual budget.
• Anniversary gift.
• Day off on your birthday.
• 3 family days for weddings and 3 family days for the birth of a child.
• Team-building activities twice a year.

Development and Career

• Internal rotation and promotion programs for your vertical and horizontal growth within the company.
• Personal Development Plan for skill and competency development.
• Coverage of professional training and foreign language learning within the benefit cafeteria.

Quality Onboarding

• Clearly defined onboarding plan – your personal action plan for the probation period.
• Regular meetings with your manager and Talent Partner for a comfortable adaptation.

Join us and let's develop a cool product together!

Apply now!