Visitor Experience Team Member

About the Position

Join the Guinness Open Gate Brewery London as a Visitor Experience Team Member, where you'll engage with visitors and promote the Guinness brand.

Responsibilities

• Memorising and delivering all scripted tours, tastings, and experiences with a high level of customer satisfaction
• Embody the spirit of Guinness and share this passion with others
• Host events and trainings to bring the Brewery beer portfolio to life
• Deliver brewery tours on a regular basis to VIPs, Trade guests and consumers
• Regularly spend time engaging beer drinkers and make genuine connections
• Utilise various social media channels to showcase regional brand activity and connect with bartenders, retail operatives and members of the beer community
• Develop strong working relationships in order to become a trusted source for all things GOGBL among sales and marketing teams, including brand inductions & innovation presentations
• Support all stakeholders in their commercial planning around Diageo beer sales goals
• Identify new opportunities for sales growth for Diageo beer brands
• Adhere to all health and safety guidelines while on site, owning relationships with senior stakeholders such as corporate relations, H&S and brewery operation managers
• Operate within prescribed budget, ensure return on investment, submitting all T&E claims in a timely and compliant manner

Requirements

• Must be passionate about beer & beer culture
• Experience in experiential economy
• The ability to engage & captivate a crowd on any occasion
• Beer expertise and in-depth understanding of its various brewing processes
• Ability to work flexible hours, including nights and weekends
• Ability to work on own initiative with full responsibility for implementing projects and KPIs
• Applicant should be driven, able to multitask, and competitive

We Offer

• Competitive salary range: £14 per hour
• Temporary employment type
• Opportunity to work in a vibrant and culturally significant location in London

About the Company

The Guinness Open Gate Brewery London is the new Guinness neighbourhood in London that will inspire the best in brewing, food, retail and culture. Consisting of 52,000 square feet of heritage buildings and central courtyard in the historic brewing quarter in Covent Garden, GOGBL will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and brand saliency amongst a new generation of drinkers.