Voice Recognition Executive with Italian

About the Position

We are seeking a Voice Recognition Executive with Italian proficiency to join our team. This role is responsible for the accurate and timely human validation of Voice-to-Text transcriptions and ensuring data accuracy.

Responsibilities

• Access and operate the Human-in-the-Loop (HITL) Back Office and user interfaces on a daily basis.
• Play and assess the associated audio and compare what was spoken with the displayed local-language transcription (typically, item selling price and promotion information).
• Correct inaccurate transcription, price, or promotion values only when supported by the audio; enter accurate local-language transcription and add concise comments when useful or required.
• Document and escalate missing, inaccessible, or unclear audio, language uncertainty, inconsistent status, and unexpected application errors through the approved support route.
• Meet assigned quality, productivity, and timeliness expectations; participate in calibration, coaching, and refresher training; and report recurring transcription, audio, interface, or process issues with clear examples.

Requirements

• High school diploma, vocational qualification, or equivalent combination of education and relevant operational experience.
• 2+ years of experience in data validation, data processing, price collection, transcription review, quality control, or a comparable operations role.
• Proficiency in Italian, including the ability to understand spoken price and promotion terminology and enter accurate local-language transcription.
• Working English sufficient to follow global procedures, training, and support communications.
• Strong listening skills and attention to detail, with the ability to compare audio, text, and numeric values accurately.
• Ability to follow standard operating procedures, filters, and decision rules consistently while managing repetitive, high-volume work.
• Sound judgment to distinguish an evidence-supported correction from an uncertain case and to escalate rather than guess.
• Basic proficiency with browser-based operational applications, data grids, filters, and comments; spreadsheet familiarity is desirable.
• Prior experience with NIQ Data Acquisition processes or Human-in-the-Loop workflows is desirable.

We Offer

• Food vouchers € 62
• Additional Medical Insurance, including Prophylactics, Outpatient care, Inpatient care, expenses for medications, and medical products
• Life Insurance
• Multisport card (self-funded by the employee)
• A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
• Additional paid leave of 3 days in case of no overdue leave days from the previous year
• Free access to LinkedIn Learning platform

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.