Account Manager

About the Position

We are looking for a candidate with excellent soft communication skills, experience in client service, a passion for blockchain/IT, and the ability to handle challenges are crucial.

If you excel in fostering client relationships, streamlining negotiations, and proactively addressing client needs, join us in this exciting role.

Location: Office

Level: Middle

Department: Sales

Employment Type: Full-time

About the Company

The company is a liquidity and technology provider of solutions for the crypto and foreign exchange (FX) industry. It specializes in B2B services and products, catering to a wide range of clients including large licensed brokers, crypto exchanges, crypto brokers, forex brokers, hedge and crypto funds, and professional managers. The product is an advanced base of ready-to-use technical solutions that enable brokers to save time and money on consuming infrastructure projects and focus on enlarging their client base and increasing their revenues.

Responsibilities

• Build and nurture strong relationships across teams and with staff/clients, fostering a collaborative environment and open lines of communication.
• Proactively support and maintain existing clients, ensuring high client satisfaction and loyalty through exceptional communication skills and personalized attention.
• Streamline negotiation processes for projects, payment terms, and contract conditions, optimizing efficiency and maintaining accurate tracking of all agreements.
• Demonstrate resourcefulness and autonomy in problem-solving by leveraging existing knowledge base and system access, minimizing dependency on external support.
• Coordinate the resolution of system and application issues promptly and effectively, ensuring minimal disruption to client operations.
• Manage and uphold the troubleshooting escalation process, promptly identifying when a problem surpasses current capabilities and initiating escalation for further resolution.
• Conduct comprehensive training sessions for clients, equipping them with the necessary knowledge and skills to maximize their usage of our products.
• Proactively keeping clients informed about product updates, maintenance schedules, and relevant information to foster transparency and customer satisfaction.
• Facilitate effective communication with Legal, Finance, and Business Development (BDM) departments, collaborating seamlessly to address client needs and resolve any issues.
• Prepare monthly client reports and provide weekly status updates, summarizing key metrics, progress, and any notable achievements or challenges.

Requirements

• Languages: English С1 + any of Arabic / Hindi / Spanish / Chinese / Thai / Japanese / Italian / Portuguese / Malay / Indonesian / Turkish / Farsi and others.
• Skills:
  • Communication skills (soft)
  • Experience in servicing clients / working with people
  • Ability to handle challenges in a preferable way
  • Interest in blockchain and IT

Perks & Benefits

• Official employment, guaranteed bonuses (13th salary for those who have worked more than a year).
• Gaining valuable experience in a team of professionals in a company that leads the industry. The ability to grow both within the department and horizontally in other areas.
• Corporate parties – events to socialize with our dynamic multicultural team.
• Providing technical equipment.

Apply Now

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