Account Manager

About the Position

We are seeking a dedicated Account Manager to join our team. This role involves managing key client accounts, driving growth, and ensuring satisfaction within the IT industry.

Responsibilities

• Client Relationship Management:

  • Serve as the main point of contact for a portfolio of key client accounts.
  • Build and maintain strong, long-lasting relationships with client stakeholders, from project managers to C-level executives.
  • Conduct regular check-ins and business reviews to ensure client satisfaction and alignment with their strategic goals.

• Account Growth & Upselling:

  • Proactively identify new opportunities for upselling and cross-selling our services within existing accounts.
  • Work with clients to understand their evolving needs and propose additional IT talent or project-based solutions.
  • Develop and execute account growth strategies to increase revenue and profitability.

• Coordination & Delivery:

  • Liaise with the delivery team, technical recruiters, and consultants to ensure services are delivered on time and meet client expectations.
  • Address and resolve any client issues or escalations in a timely and professional manner.
  • Act as the client advocate internally, communicating their feedback and requirements to relevant teams.

• Reporting & Analysis:

  • Monitor key account performance metrics, including client satisfaction, utilization rates, and revenue.
  • Prepare and present regular reports on account status and growth opportunities to management.

Requirements

• Proven experience as an Account Manager or in a similar client-facing role, preferably within the IT or tech industry.
• A strong track record of retaining and growing client accounts.
• Demonstrate understanding of services offerings, ability to differentiate service offerings & models with corresponding pricing policy.
• Strong negotiation skills.
• Big fan of numbers & KPIs.
• Exceptional interpersonal and communication skills.
• Excellent problem-solving abilities and a proactive approach to client management.
• Strong organizational skills with a keen attention to detail.
• Knowledge of IT services, outsourcing, and software development lifecycles is a plus.
• Full Professional Proficiency in English.

We Offer

• Opportunity to work in a dynamic and innovative environment.
• Competitive compensation package.
• Professional growth and development opportunities.

About the Company

We are driven by curiosity so we conduct a Discovery Process, ensuring that the technology we deliver stays in tune with customer’s business goals. We encourage our team members to speak up, to share their advices and worries if any, so we are able to properly handle the software development projects risks. Honesty is a key ingredient of our collaboration with customers as well with our colleagues. Our Commitment towards customer goals is reflected by our regular progress reporting, a constant revision of project goals and deadlines and a solid quality control.

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