Account Manager
Primary stack
Nice to have's
Job description
About the Position
We are looking for an Account Manager to join our team at Eleken, a company dedicated to improving the design services of SaaS companies. This is a full-time, remote position based in Kyiv, Ukraine.
Responsibilities
- Stay in touch with active clients and ensure smooth collaboration.
- Spot risks early and coordinate with designers and the internal team.
- Find opportunities for account growth: subscription expansion, additional services, and partner solutions.
- Present these ideas to the team and clients.
- Run quarterly NPS calls to collect qualitative feedback.
- Collect testimonials and reviews on platforms like Clutch, DesignRush, etc.
- Conduct exit interviews when clients leave.
- Reconnect with past clients, keeping the relationship warm.
- Maintain a friendly yet professional tone, and know when to gently push.
Requirements
- 1+ year of experience as an Account Manager, Customer Success Manager, or a client-facing B2B role (ideally in IT services, an agency, or SaaS).
- Fluent spoken English - most of your work happens on calls with clients.
- Experience managing 30+ client accounts at the same time.
- Motivation to grow accounts: upsell, cross-sell, and expansion - not only to keep clients satisfied.
- Proactivity: you dig into problems yourself and don’t wait for tasks to come to you.
- Structured approach and strong organizational skills.
- Empathy and the ability to build trust with clients and the internal team.
- Readiness to work with AI tools every day.
Nice to Have
- Understanding of how SaaS and product companies work and what their pains are.
- Experience working with designers or understanding of design and product development processes.
We Offer
- Real impact on client retention and account growth.
- Supportive team with a culture of ownership.
- Ready workflows and AI-powered tools that minimize manual work.
- Fixed salary + bonuses for upsell results.
- Regular feedback and opportunities for growth.
- Remote work and flexible schedule.
- Paid vacation and sick leave.
- Co-working compensation.
- Finance support (we handle your accounting).
About the Company
Eleken was founded to improve the design services of SaaS companies. We work on a subscription-based model: clients get dedicated designers who integrate directly into their product teams. Today we work with 40–50 active clients, mostly from the US and Canada, as well as Europe, UK, Australia, and the Middle East.
Hiring Process
- Interview with Talent Acquisition Specialist
- Interview with Head of Customer Success (case discussion)
- Offer
If you love building long-term client relationships and growing accounts - we’d love to meet you 🙂
Want to learn more about our company or see our work?
▶️ YouTube
© Eleken.. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
We are a UI/UX design agency for SaaS, and we don’t “make things pop,” but we make them work. We aim to make work more efficient, enjoyable, and impactful, ultimately driving happiness and success for users and businesses alike.Our Mission — to make jobs more efficient and enjoyable.With over 100 talented team members and 100+ happy SaaS clients, we deliver high-quality solutions at lightning speed, all while staying focused on growth, impact, and collaboration.Why Work With Us?⚡ Efficiency: we value speed without compromising quality📚 Growth Opportunities: constant learning and skill development within a forward-thinking environment🙌 Supportive Team: work alongside passionate professionals in a collaborative setting where your ideas matter⚙️ Agile & Flexible: we move fast and work efficiently, allowing you to get things done and grow in your role💡 Impactful Projects: you’ll contribute to creating exceptional designs that make a difference for SaaS clients🌱 Work-Life Balance: we prioritize a healthy balance, ensuring our team feels supported both personally and professionallyFeel the vibe? Let’s make something great together!________________________________________________________________________Want to learn more about our company or see our work?📸Eleken.co