About the Position

We are seeking an Assistant Guest Relation Manager to join our team in Qatar, responsible for ensuring exceptional guest experiences and managing guest relations.

Conditions

Duration of Employment Contract: 2 years
Accommodation: Comfortable free single accommodation is provided
Transportation: Provided
Medical Insurance: Provided
Public holidays: 11 days per year
Meal: Free duty meal
Benefit: Wage of 21 days gratuity end of service per year
Benefit: 50% F&B Discount, 30% Spa Discount
Benefit: Free learning courses, many more other benefits within Minor Worldwide

Responsibilities

Welcoming Guests: Greet and ensure guests feel valued and appreciated upon arrival.
Addressing Guest Concerns: Handle complaints, feedback, and special requests promptly and effectively.
Coordinating Services: Liaise with departments (e.g., housekeeping, food & beverage) to ensure smooth guest experiences.
Managing Reservations: Assist with bookings, special arrangements, and VIP services.
Monitoring Guest Satisfaction: Conduct follow-ups and maintain feedback records to improve services.
Promoting Hotel Services: Introduce guests to available amenities, promotions, and packages.
Training Staff: Guide team members on maintaining high-quality guest service standards.

Requirements

Experience: Proven experience in hospitality or customer service, preferably in a managerial role.
Education: Degree in Hospitality Management or a related field.
Communication Skills: Excellent verbal and written communication, with a friendly and approachable demeanor.
Problem-Solving Abilities: Strong conflict resolution and decision-making skills.
Language Proficiency: Fluency in multiple languages is often an advantage.
Customer-Oriented Mindset: Passion for delivering exceptional guest experiences.
Technical Skills: Familiarity with hotel management software and reservation systems.

We Offer

Competitive benefits package
Opportunities for professional growth
A dynamic and inclusive work environment

About the Company

Minor Hotel Group is a leading hospitality company with a diverse portfolio of hotels and resorts worldwide. We are committed to providing exceptional guest experiences and fostering a culture of excellence and innovation.

Contact Information

Phone: +380949504304
Phone: +380661197570
Email: [email protected]
Address: 65065, Odessa city, Varnenska Str., 21, office 37

Assistant Guest Relation Manager

Job description