Shop Manager

About the Position

We are seeking a Shop Manager for our retail store in Doha, Qatar. Manage sales, customer service, staff, and operations.

Conditions

• Salary package: Total full package without commission 6,000 QAR. Average Salary 14,000 QAR.
• Accommodation: Housing allowance is included in the package (free accommodation for the first 30 days).
• Medical Insurance: Provided.
• Transportation: Transportation allowance is included in the package.
• Airfare: Provided.
• Official employment: Employer opens Employment visa.
• Benefits: Career growth, free trainings, discounts 50% in the related properties.
• Meal: 50% discounts are provided in cafes and restaurants related to Azadea Group.

Responsibilities

• Sales & Customer Service: Achieve and exceed sales targets. Ensure high levels of customer satisfaction through excellent service. Monitor and analyze sales performance, KPIs, and customer feedback.
• Staff Management: Recruit, train, supervise, and evaluate store staff. Create and manage work schedules and shifts. Motivate the team to achieve goals and maintain high morale. Provide ongoing coaching and development.
• Operations & Inventory: Oversee daily store operations including opening/closing, cash handling, and stock management. Ensure proper stock levels and inventory accuracy. Coordinate with the supply chain and logistics teams for timely replenishment.
• Visual Merchandising: Implement brand guidelines and ensure appealing visual displays. Adapt merchandising strategies to drive footfall and sales.
• Store Maintenance & Compliance: Ensure the store environment is clean, safe, and compliant with health and safety standards. Ensure all policies and procedures are followed according to company and brand standards.
• Reporting: Prepare sales and operations reports for area or regional managers. Monitor expenses and control costs to improve profitability.
• Customer Experience & Brand Representation: Represent the brand image and values. Handle customer complaints and resolve issues professionally.

Requirements

• Experience: 3–5 years of retail experience, with at least 1–2 years in a managerial or supervisory role (especially in fashion or lifestyle retail). Experience with fast-paced, high-volume retail environments is a strong advantage.
• Sales & Commercial Acumen: Solid understanding of retail KPIs, sales targets, and profitability. Ability to analyze sales data and develop strategies to improve performance.
• Leadership & People Management: Proven ability to lead and motivate a team. Experience in recruitment, training, scheduling, and performance management. Strong problem-solving and decision-making skills.
• Technical & Language Skills: Proficiency in Microsoft Office (especially Excel and POS systems). Fluency in English is usually required.
• Customer Service Orientation: High standards of customer service. Experience handling complaints and escalations effectively.
• Organizational & Operational Skills: Good knowledge of store operations, including inventory, visual merchandising, and loss prevention. Time management and ability to multitask under pressure.
• Personality Traits: Energetic, results-driven, adaptable. Excellent interpersonal and communication skills. Strong brand alignment and fashion awareness.

We Offer

• Competitive salary
• Comprehensive benefits package
• Career growth opportunities
• Free trainings
• Discounts in related properties
• Meal discounts in affiliated cafes and restaurants

About the Company

Azadea Group is a leading retail company in the Middle East, offering a wide range of fashion, lifestyle, and beauty products. We are committed to providing exceptional customer experiences and fostering a dynamic work environment.

Apply Now

If you are passionate about retail and customer service, and you have the required experience and skills, we would love to hear from you. Apply now to join our team in Doha, Qatar.