Associate - Governance & Oversight

About the Position

About Cognizant Corporate

Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter. Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth.

At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose, always guided by our core values. Join us in shaping the future of business. Could you be the one to make a difference?

About the Role

As an Associate – Governance and Oversight (G&O), JSIC, you will support the governance and operational excellence of the Joint Security Intelligence Center (JSIC) within Corporate Security. You will be a key member of the Governance & Oversight team, collaborating with multiple JSIC sub towers and stakeholders to ensure consistency, process adherence, operational effectiveness, and continuous improvement across security operations.

You will have the opportunity to drive governance activities, maintain critical operational processes, support reporting and compliance initiatives, coordinate learning and engagement programs, and contribute to strengthening the maturity and effectiveness of JSIC operations.

Responsibilities

• Support process governance activities by creating, updating, and maintaining SOPs, service manuals, communication templates, and the central document repository.
• Maintain the JSIC service catalog, product inventory, and governance artifacts to ensure process consistency and operational compliance.
• Administer governance trackers and support ServiceNow-based task, issue, action item, and operational management activities.
• Coordinate governance forums, operational review meetings, documentation of meeting minutes, and team engagement initiatives.
• Collate operational metrics from JSIC sub towers and prepare daily, monthly, quarterly, and annual dashboards, reports, trends, and executive storyboards.
• Support audit readiness activities, quality reviews, business continuity planning (BCP), business impact analysis (BIA), tabletop exercises, and resilience initiatives.
• Maintain training records, workforce databases, organizational charts, distribution lists, and learning program trackers.
• Coordinate stakeholder communications, recognition programs, team-building activities, and knowledge-sharing initiatives.
• Publish JSIC goals, track progress against objectives, and support continuous improvement initiatives across the organization.
• Partner with internal stakeholders to enhance governance practices, reporting quality, operational efficiency, and service effectiveness.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Cybersecurity, Information Security, Operations Management, or a related discipline. (Note: This is not a cyber security role,* *but involves governance and tracking of all incidents including cyber).
• Experience supporting governance, operations management, program coordination, project management, risk management, compliance, or related business functions.
• Strong organizational skills with the ability to manage multiple priorities, trackers, reports, and stakeholder requests.
• Experience creating and maintaining documentation, standard operating procedures, and process governance artifacts.
• Proficiency with Microsoft Office applications, collaboration platforms, reporting tools, and workflow management systems.
• Strong analytical skills with the ability to compile data, identify trends, and produce meaningful reports and dashboards.
• Excellent written and verbal communication skills with the ability to interact effectively across teams and organizational levels.
• Ability to work independently, manage competing priorities, and support operational excellence initiatives.
• A strong sense of ownership, desire to create meaningful outcomes, and passion for work that serves a greater good for customers, communities, or global challenges.
• The embodiment of Cognizant’s Values of: Work as One, Dare to Innovate, Raise the Bar, Do The Right Thing, & Own It.

Nice to Have

• Experience working with ServiceNow or similar workflow, governance, or ticketing platforms.
• Knowledge of governance, compliance, audit, operational risk, business continuity, or security operations processes.
• Experience preparing executive dashboards, scorecards, operational reports, and management presentations.
• Familiarity with documentation management, knowledge repositories, and process improvement methodologies.
• Strong stakeholder management and coordination capabilities.
• Experience facilitating meetings, workshops, training sessions, and engagement initiatives.
• Attention to detail and the ability to maintain accurate records, trackers, and governance documentation.
• Continuous learning mindset with a focus on operational excellence and process improvement.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance in a Cognizant Chennai office as determined by business needs. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

About the Company

Cognizant(NASDAQ: CTSH) is a leading AI builder and technology services company, bridging the gap between AI investments and enterprise value by creating end-to-end AI solutions for our clients. Our deep industry, process, and engineering expertise helps us fuse the context of businesses with technology to amplify human potential, drive measurable results, and enable global enterprises to consistently lead in a changing world. Learn more at cognizant.ai or @cognizant.

Benefits

Our benefits program is designed with you in mind, to help you live a balanced, meaningful, and healthy life.

Financial Security

We regularly monitor the market to ensure your compensation reflects your value and contributions. Your benefits go beyond compensation to include retirement plans, financial education, and more.

Physical and Mental Health

We empower you to prioritize your well-being with paid time off, flexible work arrangements, health plans, counseling, our Mental Health Allyship program, and more.

Your Career Path, Your Way

With over 350,000 positions at Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations while developing the skills you need to grow in your career.

Real Impact

Think about the leading brands you rely on every day. Chances are, they rely on us to help power their businesses. Here, you’ll turn bold ideas into solutions that improve the quality of life for people around the world.

Your Journey to Cognizant

Here’s what you can expect from our hiring process. Note that steps may vary by role and location. Check out our FAQs to learn more.

Step 1: Apply for the Right Role

Find open positions that match your skills and career goals, and show us why you’re a great fit. Can’t find the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If our recruiter thinks you’re a good match, they’ll schedule a quick chat to get to know you and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If both you and our team decide to move forward, you’ll interview with our hiring team. Some roles may require additional technical assessments and/or client interviews.

Step 4: Decision Time

Our team will evaluate each candidate’s potential to succeed in the role. This step may take some time as we look for the best fit for both you and us-but you can be confident we’ll keep you updated along the way.

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