Associate IT Operations & Support Engineer

About the Position

Associate IT Operations & Support Engineer

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and UI design, managed services, product development, and software development.

This is your role:

• Monitor and support Security Operations Center (SOC) activities in a 24/7 shift environment.
• Perform continuous security monitoring, event analysis, and incident detection.
• Respond to and manage security incidents following established incident response procedures.
• Monitor, analyze, and investigate security alerts generated by SIEM (Security Information and Event Management) platforms.
• Perform log monitoring, analysis, and management to identify potential security threats and anomalies.
• Escalate and document security incidents in accordance with operational procedures.
• Collaborate with internal teams to ensure timely resolution of operational and security issues.

Responsibilities

• Experience with Windows and Linux system administration.
• Strong understanding of security principles and best practices.
• Experience working with ticketing system/s.
• Solid knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Excellent troubleshooting skills in a multi-user environment.
• Strong organizational skills with the ability to multitask and manage competing priorities.

Requirements

• Core Skills:
  • Windows
  • Linux
  • Security principles
  • Networking concepts
  • Troubleshooting skills
  • Organizational skills

Application Process

1. APPLICATION: Send us your application, we are ready to hear your story and explore how we can grow together.
2. REVIEW: Our team carefully reviews every application with curiosity and care.
3. TALENT ACQUISITION INTERVIEW: Meet our Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people.
4. TECHNICAL INTERVIEW: Dive deeper into your expertise and understand your strengths, problem-solving skills, and thought process.
5. CUSTOMER INTERVIEW: For some roles, especially when our clients are closely involved, you might also have a conversation with them.
6. JOB OFFER: If we both feel it’s the right match, we will send you an offer to join us.
7. WELCOME!: Your new team is excited to meet you, support you, and build something great together.

We Offer

• Equal opportunities in recruitment, career development, and leadership.
• A diverse and inclusive work environment.
• Opportunities for professional growth and development.

About the Company

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth.

Locations

• Bitola, MK
• Ohrid, MK
• Skopje, MK

Remote Status

• Hybrid

Employment Type

• FULL_TIME

Experience Level

• Entry-level