Back Office Representative 1

About the Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Back Office Representative to join our ever-evolving Operations Support Services Team and help shape the future of global commerce.

Responsibilities

• Case Handling: Research and respond to account inquiries across channels with accuracy and compliance.
• Account Management: Review, update, and document cardholder and corporate account information.
• Risk Identification: Detect potential fraud, credit, or chargeback issues and escalate appropriately.

Requirements

• Preferably a college graduate with at least 2 years of relevant experience.
• Background in credit, banking, or financial services.
• Strong attention to detail and accuracy in handling account-related tasks.
• Amenable to shifting schedules, including weekends and holidays.
• Willing to work onsite at Vertis North, Quezon City.

Nice to Have

• Experience in back office operations within banking or financial services.
• Familiarity with fraud, chargebacks, or credit-related processes.
• Experience using case management or banking systems.

We Offer

• Competitive salary
• Access to medical coverage that supports the health and wellbeing for you and your family.
• Wellness Week with an extra paid day off.
• Support for all Globalpayers at every stage through FLEX, our family inclusion community.
• Paid time off and public holidays.

About the Company

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer? Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Application Steps

1. Submit Your Application: Here's where we'll learn a little about you, why you want to join Global Payments, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.
2. Application Review: Once you’ve submitted your application, Globalpayers will review it and see if you’re a good match for the role, team, and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.
3. Interview with a Globalpayer: This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Globalpayers.
4. Offer and Onboarding: The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Globalpayer.

Ready to take your future global? Become a Globalpayer!