BACOLOD - Trust and Safety Moderator (Permanent Onsite)

About the Position

Join Keywords Studios as a Trust and Safety Moderator in Bacolod, Philippines. Ensure a safe gaming environment by monitoring and filtering content.

Responsibilities

As a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence. By diligently monitoring and filtering content, you will ensure they can enjoy their passion without fear of harassment, unwanted content, or bullying.

Requirements

• Communication: Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material. Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.
• Analytics: Audit and assess interactions, ensuring they are rated accurately based on their severity level. Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.
• Leadership: Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices. Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
• Business: Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.

Nice to Have

• Experience in managing or moderating online forums/discord within the gaming space

We Offer

• Non-taxable Allowances
• Vacation Leaves and Sick Leaves
• HMO and Life Insurance
• Annual Wellness Subsidy

About the Company

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We offer a wide range of solutions: from art and audio to testing, localization, and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Application Process

1. Submit your application with your updated resume.
2. Complete our online assessment (Trust and Safety) to evaluate your moderation and written skills.
3. If you successfully pass the test, you’ll be invited for an online interview via MS Teams with one of our Talent Acquisition Specialists.
4. If selected, you will receive an offer and become a new Keywordian!

Salary

Our standard offer for the Moderator role includes a monthly base salary of ₱16,000, plus ₱5,000 in non-taxable allowances. This offer is fixed and non-negotiable for this position.

Location

• City: Bacolod
• Country: Philippines
• Work Location Type: On-site

Contact

If you're interested in joining our team, we highly encourage you to apply. Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy.