Bilingual Deskside Technician

About the Position

Job Title: Bilingual Deskside Technician [English & French Speaking]

Job Location: Onsite - Kirkland, Quebec, Canada

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

We are seeking a highly motivated and customer-focused Deskside Technician to provide comprehensive End User Computing (EUC) support in a fast-paced enterprise environment. The ideal candidate will be responsible for the deployment, maintenance, troubleshooting, and lifecycle management of end-user devices, while ensuring adherence to IT service management processes and delivering exceptional customer support.

The role requires strong technical expertise in desktop and mobility support, hardware break-fix services, operating systems troubleshooting, asset management, and ITSM ticket management. The successful candidate will work closely with users and IT teams to ensure seamless technology operations and high levels of user satisfaction.

Responsibilities

• Deploy, configure, and install PCs, laptops, mobile devices, tablets, printers, desk phones, soft phones, and other end-user computing equipment in accordance with enterprise standards.
• Provide hands-on deskside support for hardware, software, and mobility-related issues across Windows and Mac environments.
• Diagnose, troubleshoot, and perform break-fix repairs on desktops, laptops, mobile devices, tablets, printers, and peripheral hardware to minimize user downtime.
• Resolve operating system and application issues across supported platforms, including Windows 11, macOS, iOS, and Microsoft Office 365.
• Manage incidents, service requests, and problem tickets through ServiceNow or other ITSM tools, ensuring timely resolution and adherence to SLA commitments.
• Accurately document troubleshooting activities, solutions provided, ticket updates, and customer interactions following established operational procedures.
• Maintain and update site-specific technical documentation, knowledge articles, and support procedures to improve service delivery efficiency.
• Administer and maintain asset inventory records throughout the device lifecycle, including deployment, movement, refresh, replacement, recovery, and disposal activities using approved enterprise tools.
• Collaborate with cross-functional IT teams, vendors, and business stakeholders to resolve complex technical issues and support ongoing workplace technology initiatives.
• Deliver exceptional customer service by providing effective technical support, communicating clearly with end users, and ensuring a positive user experience in a fast-paced onsite environment.

Requirements

• 5+ years of experience in Deskside Support, Desktop Support, End User Computing (EUC), or IT Support Services.
• Strong experience supporting:
  • Windows 11
  • Microsoft Office 365
  • ServiceNow / ITSM Tools
  • Desktop, Laptop, and Mobility Support
• Hands-on experience with hardware deployment, troubleshooting, and break-fix support.
• Experience supporting Windows PCs, Mac devices, mobile devices, tablets, printers, and peripheral hardware.
• Knowledge of asset management and inventory tracking processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication skills.
• Mandatory bilingual proficiency in English and French (spoken and written).
• Ability to work onsite five (5) days per week in Kirkland, Quebec.

Technical Skills - Mandatory Skills

• Windows 11
• Microsoft Office 365
• ServiceNow
• Deskside Support Services
• Desktop, Laptop & Mobility Support
• Hardware Break-Fix
• End User Device Deployment
• Asset Management

Additional Skills

• macOS Support
• iOS Support
• Printer Support
• Endpoint Troubleshooting
• ITSM Ticket Management
• Documentation Management

We Offer

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• Long-term/Short-term Disability
• Paid Parental Leave

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Quebec, Canada.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

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About Cognizant

Cognizant (NASDAQ: CTSH) is a builder of AI solutions and a technology services provider. We bridge the gap between AI investments and enterprise value by building full-stack AI solutions for our clients. Our deep knowledge of industries, processes, and engineering enables us to anchor an organization’s unique context in technology systems. These systems amplify human potential, deliver tangible results, and give global enterprises an edge in a rapidly changing world. Discover how at cognizant.ai or @cognizant.

Additional Employment Information

The information about the reward is correct as of the date of this vacancy. Cognizant reserves the right to change this information at any time, subject to applicable legislation.

Candidates can expect to attend interviews, in person or via video call. In addition, candidates may be asked to show a valid government-issued identification (such as an ID card or passport) during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be assessed based on race, skin color, gender, religion, belief, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, regional, or local legislation.

Employment Conditions to Help You Flourish and Grow

Our employment conditions program is designed with you in mind - so you can enjoy a fulfilling, balanced, and healthy life.

Financial Health

We regularly review market data to ensure that the reward aligns with the value you add. Your employment conditions go beyond just salary and may include pension schemes, financial education, and more.

Physical and Mental Health

We enable you to prioritize your well-being through paid leave, flexible working hours where possible, health insurance, counseling, our Mental Health Allyship program, and more.

Your Career, Your Way

With more than 350,000 positions at Cognizant, you have the opportunity to explore new technologies, industries, and locations - and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you trust. Chances are, they rely on us to power their business. Here, you’ll turn bold ideas into solutions that improve lives around the world.

Your Path to Cognizant

This is what you can expect from our recruitment process. Please note that this may vary by position and location. Check our FAQs for more information.

Step 1: Apply for the Right Job

Find an open position that matches your skills and career goals and show why you’re the right fit for the role. Don’t see a suitable job? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a good match, they’ll schedule a brief introductory call to learn more about you and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If you and our team want to continue the process, you’ll interview with our recruitment team. For some positions, technical assessments and/or client interviews may also be required.

Step 4: Time for a Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time, as we want to find the right match - both for you and for us - but you can count on us to keep you updated.

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