Bilingual Deskside Technician

About the Position

Job Title: Bilingual Deskside Technician [English & French Speaking]

Job Location: Onsite - Quebec, Canada

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

We are seeking a highly motivated and customer-focused Deskside Technician to provide comprehensive End User Computing (EUC) support in a fast-paced enterprise environment. The ideal candidate will be responsible for the deployment, maintenance, troubleshooting, and lifecycle management of end-user devices, while ensuring adherence to IT service management processes and delivering exceptional customer support.

The role requires strong technical expertise in desktop and mobility support, hardware break-fix services, operating systems troubleshooting, asset management, and ITSM ticket management. The successful candidate will work closely with users and IT teams to ensure seamless technology operations and high levels of user satisfaction.

Responsibilities

• Deploy, configure, and install PCs, laptops, mobile devices, tablets, printers, desk phones, soft phones, and other end-user computing equipment in accordance with enterprise standards.
• Provide hands-on deskside support for hardware, software, and mobility-related issues across Windows and Mac environments.
• Diagnose, troubleshoot, and perform break-fix repairs on desktops, laptops, mobile devices, tablets, printers, and peripheral hardware to minimize user downtime.
• Resolve operating system and application issues across supported platforms, including Windows 11, macOS, iOS, and Microsoft Office 365.
• Manage incidents, service requests, and problem tickets through ServiceNow or other ITSM tools, ensuring timely resolution and adherence to SLA commitments.
• Accurately document troubleshooting activities, solutions provided, ticket updates, and customer interactions following established operational procedures.
• Maintain and update site-specific technical documentation, knowledge articles, and support procedures to improve service delivery efficiency.
• Administer and maintain asset inventory records throughout the device lifecycle, including deployment, movement, refresh, replacement, recovery, and disposal activities using approved enterprise tools.
• Collaborate with cross-functional IT teams, vendors, and business stakeholders to resolve complex technical issues and support ongoing workplace technology initiatives.
• Deliver exceptional customer service by providing effective technical support, communicating clearly with end users, and ensuring a positive user experience in a fast-paced onsite environment.

Requirements

• 5+ years of experience in Deskside Support, Desktop Support, End User Computing (EUC), or IT Support Services.
• Strong experience supporting:
  • Windows 11
  • Microsoft Office 365
  • ServiceNow / ITSM Tools
  • Desktop, Laptop, and Mobility Support
• Hands-on experience with hardware deployment, troubleshooting, and break-fix support.
• Experience supporting Windows PCs, Mac devices, mobile devices, tablets, printers, and peripheral hardware.
• Knowledge of asset management and inventory tracking processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication skills.
• Mandatory bilingual proficiency in English and French (spoken and written).
• Ability to work onsite five (5) days per week in Kirkland, Quebec.

Technical Skills

Mandatory Skills

• Windows 11
• Microsoft Office 365
• ServiceNow
• Deskside Support Services
• Desktop, Laptop & Mobility Support
• Hardware Break-Fix
• End User Device Deployment
• Asset Management

Additional Skills

• macOS Support
• iOS Support
• Printer Support
• Endpoint Troubleshooting
• ITSM Ticket Management
• Documentation Management

We Offer

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• Long-term/Short-term Disability
• Paid Parental Leave

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Quebec, Canada.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI solutions creator and technology services provider that connects AI investment with business value by developing full-stack AI solutions for its clients. Its deep industry knowledge, coupled with process and engineering expertise, enables it to incorporate the unique context of each organization into technology systems that amplify human potential, drive tangible results, and keep businesses at the forefront in an ever-changing environment. Learn more at cognizant.ai or @cognizant.

Additional Employment Information

The compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable legislation.

Applicants may be required to attend in-person or video interviews. Additionally, candidates may be required to present their current state or government-issued identification during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

If you have a disability that requires reasonable accommodations to search for a job opening or submit an application, you may email [email protected] with your request and contact information.

Benefits That Help You Thrive and Grow

Our benefits program is designed with you in mind, so you can enjoy a full, balanced, and healthy life.

Financial Well-being

We regularly review market data to ensure that compensation reflects the value you bring. Your benefits go beyond salary and can include retirement plans, financial education, and more.

Physical and Mental Health

We give you the tools to prioritize your well-being through paid time off, flexible work options when possible, healthcare plans, counseling services, our Mental Health Allyship program, and much more.

Your Career, Your Way

With over 350,000 positions at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations, and develop the skills you need to grow your career.

Real-World Impact

Think of the biggest brands you trust. Chances are, they trust us to help power their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your Path to Cognizant

Here’s what you can expect from our hiring process. Note that it may vary by role and location. Explore our FAQs for more information.

Step 1: Apply to the Right Opportunity

Find an open position that matches your skills and career goals and show us why you’re the right fit for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a match, they’ll set up a brief introductory call to learn more about you and how your experiences and skills align with the role.

Step 3: Showcase Your Skills

If you and our team want to move forward, you’ll have an interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Time to Decide

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us, but you can count on us to keep you informed.

Still Haven’t Found the Right Opportunity?

Get the latest on job opportunities, recruiting events, and company news, tailored just for you!

Stay Informed

We care about your privacy

Thank you, your preferences have been updated.

By clicking "Accept All", you agree to the storing of cookies on your device to give you the most optimal experience using our website. We may also use cookies to enhance performance, analyse site usage and to personalise your experience.

Manage preferences