Bilingual Deskside Technician

About the Position

Job Title: Bilingual Deskside Technician [English & French Speaking]

Job Location: Onsite - Kirkland, Quebec, Canada

Note: This role is not able to offer visa transfer or sponsorship now or in the future

We are seeking a highly motivated and customer-focused Deskside Technician to provide comprehensive End User Computing (EUC) support in a fast-paced enterprise environment. The ideal candidate will be responsible for the deployment, maintenance, troubleshooting, and lifecycle management of end-user devices, while ensuring adherence to IT service management processes and delivering exceptional customer support.

The role requires strong technical expertise in desktop and mobility support, hardware break-fix services, operating systems troubleshooting, asset management, and ITSM ticket management. The successful candidate will work closely with users and IT teams to ensure seamless technology operations and high levels of user satisfaction.

Responsibilities

• Deploy, configure, and install PCs, laptops, mobile devices, tablets, printers, desk phones, soft phones, and other end-user computing equipment in accordance with enterprise standards.
• Provide hands-on deskside support for hardware, software, and mobility-related issues across Windows and Mac environments.
• Diagnose, troubleshoot, and perform break-fix repairs on desktops, laptops, mobile devices, tablets, printers, and peripheral hardware to minimize user downtime.
• Resolve operating system and application issues across supported platforms, including Windows 11, macOS, iOS, and Microsoft Office 365.
• Manage incidents, service requests, and problem tickets through ServiceNow or other ITSM tools, ensuring timely resolution and adherence to SLA commitments.
• Accurately document troubleshooting activities, solutions provided, ticket updates, and customer interactions following established operational procedures.
• Maintain and update site-specific technical documentation, knowledge articles, and support procedures to improve service delivery efficiency.
• Administer and maintain asset inventory records throughout the device lifecycle, including deployment, movement, refresh, replacement, recovery, and disposal activities using approved enterprise tools.
• Collaborate with cross-functional IT teams, vendors, and business stakeholders to resolve complex technical issues and support ongoing workplace technology initiatives.
• Deliver exceptional customer service by providing effective technical support, communicating clearly with end users, and ensuring a positive user experience in a fast-paced onsite environment.

Requirements

• Mandatory Skills:

  • 5+ years of experience in Deskside Support, Desktop Support, End User Computing (EUC), or IT Support Services.
  • Strong experience supporting:
    • Windows 11
    • Microsoft Office 365
    • ServiceNow / ITSM Tools
    • Desktop, Laptop, and Mobility Support
  • Hands-on experience with hardware deployment, troubleshooting, and break-fix support.
  • Experience supporting Windows PCs, Mac devices, mobile devices, tablets, printers, and peripheral hardware.
  • Knowledge of asset management and inventory tracking processes.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent customer service and communication skills.
  • Mandatory bilingual proficiency in English and French (spoken and written).
  • Ability to work onsite five (5) days per week in Kirkland, Quebec.

• Technical Skills:

  • Windows 11
  • Microsoft Office 365
  • ServiceNow
  • Deskside Support Services
  • Desktop, Laptop & Mobility Support
  • Hardware Break-Fix
  • End User Device Deployment
  • Asset Management

• Additional Skills:

  • macOS Support
  • iOS Support
  • Printer Support
  • Endpoint Troubleshooting
  • ITSM Ticket Management
  • Documentation Management

We Offer

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• Long-term/Short-term Disability
• Paid Parental Leave

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Quebec, Canada.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

About the Company

Cognizant (NASDAQ: CTSH) is an AI Builder and a digital services company delivering end-to-end AI solutions that maximize investments for real results. Its deep expertise in business, process, and technology enables it to embed the unique context of each organization into the technology systems from engineering to production at scale. Its goal: to improve team efficiency, create value, and enable large enterprises to stay competitive in a rapidly changing world. For more information: cognizant.ai or @cognizant.

Note:

• Work Authorization: Cognizant will only consider candidates for this position who are legally authorized to work in Canada without the need for employer sponsorship, now or in the future.
• Reasonable Accommodation: If you have a disability that requires reasonable accommodation to apply for a job, please email [email protected] with your request and contact information.
• AI in Our Recruitment Process: We use artificial intelligence (AI) tools to screen and evaluate applications efficiently. Our team then reviews the applications and decides who moves forward.
• Job Opening: Unless otherwise stated, this position is currently open and we are looking to fill it.
• Language Requirements: We require all candidates to have a basic knowledge of English to facilitate internal communications. For positions in Quebec, the ability to communicate effectively in English is required as you will be providing services to and collaborating with English-speaking stakeholders located outside the province.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

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Benefits That Make a Difference

Our benefits program is designed with you in mind-so you can enjoy a balanced, healthy, and fulfilling life.

Financial Well-being

We regularly review market data to ensure that compensation reflects the value you bring. Your benefits go beyond salary and may include retirement plans with matching contributions, financial training, and more.

Physical and Mental Well-being

We encourage you to prioritize your well-being with paid time off, flexible work where possible, health care plans, clinical counseling, our mental health alliance program, and more.

Your Career, Your Way

With more than 350,000 roles at Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations-and develop the skills you need to advance your career.

Real Impact

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Your Journey to Cognizant

Here’s what you can expect from our recruitment process. Please note that it may vary by role and location. Check our FAQ for more information.

Step 1: Find Your Role and Apply

Find an open position that matches your skills and career goals, then show us why you’re the perfect fit for that role. If no positions match your profile right now, please join our talent community.

Step 2: Chat with a Recruiter

If one of our recruiters determines you’re a good fit for the role, they’ll reach out to schedule a brief conversation to learn more about your background and skills.

Step 3: Showcase Your Talent

If you and our team want to move forward, you’ll meet with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Final Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to make the right decision-but you can count on us to keep you updated.

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