Brand Success Manager

About the Position

We are looking for a Brand Success Manager to join our team at Faire, a technology wholesale platform that connects independent retailers around the globe. The Brand Success team partners with high-potential brands to help them effectively utilize Faire’s wholesale platform, grow their sales, and simplify their operations. This role is results-oriented and involves managing a book of approximately 250 brands.

Responsibilities

• Regularly engage with brands through various communication channels
• Own your book of business and drive revenue outcomes
• Develop and manage customer relationships based on trust and credibility
• Drive high-value adoption and ongoing usage of Faire Direct
• Drive customer adoption and retention within brand-funded programs
• Identify growth opportunities for brands and coach them from strategy through execution
• Communicate new product releases and updates to accounts
• Synthesize, measure, and communicate customer feedback to influence product development
• Collaborate cross-functionally to further brand success
• Use data, graphs, and reports to drive action and beat goals
• Foster a psychologically safe, motivating, inclusive, and energizing team culture

Requirements

• Experience: 3-5 years of experience in sales, account management, or business development in a fast-paced environment
• Customer Obsessed: Always do what’s right for the customer and understand the needs and priorities of small businesses
• Goal-Oriented: Motivated to exceed sales goals
• AI Native: Leverage AI tools to streamline workflows and strengthen pitches
• Strong Communicator: Excellent at listening and communicating ideas clearly and succinctly
• Ownership Mentality: Willing to go above and beyond to help the team succeed
• Relentlessly Resourceful: Willing to do whatever it takes to ensure success
• Growth Mindset: Self-aware, eager to accept feedback, and seeks ways to improve daily
• Agile and Flexible: Ability to learn fast, iterate, and be adaptable
• Collaborative: Works well across teams and shares best practices
• Creative Problem Solving: Comes up with creative solutions to customers’ problems
• Analytical Rigor: Effective at leveraging data to identify and discuss actionable insights

We Offer

• Competitive salary range of $112,000 to $154,000 per year
• Equity and benefits
• Hybrid work schedule with 3 days in the office (Tuesdays, Thursdays, and a flex day of your choosing)
• Opportunity to work remotely up to 4 weeks per year
• Move fast and own meaningful problems that serve customers globally
• Equipped with the latest enterprise AI tools to work smarter
• Best-in-class team of sharp, kind, and generous colleagues
• Real rewards including competitive pay, equity, and comprehensive benefits
• Belonging: An environment where every Faire employee has equal access to opportunities, growth, and success

About the Company

Faire is a technology wholesale platform built on the belief that the future is local. We use the power of tech, data, and machine learning to connect independent retailers around the globe. We help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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