About the Position

Job Title: Business Analyst

發佈日期: 8月 13 2026

位置: Sao Paulo, SP, Brazil

工作類別: Business Processes

工作模式: Hybrid

Responsibilities

Support sales and support teams by preparing detailed MS Excel based reports that clearly summarize performance metrics and help stakeholders make informed decisions about pipeline management and customer engagement.
Analyze sales trends and customer support data using MS Excel functions to identify patterns, opportunities, and risks that can guide strategic improvements in service quality and revenue generation.
Collaborate with cross-functional colleagues in a hybrid work setup to share insights, validate data, and ensure consistent information flow that strengthens alignment between sales, support, and operations.
Handle day-to-day customer support escalations with structured follow-up, timely responses, and clear documentation so that issues are resolved efficiently and customer satisfaction is visibly improved.
Maintain accurate and well-organized records of leads, opportunities, and customer interactions in MS Excel trackers so that sales teams have reliable visibility into current status and next actions.
Prepare periodic dashboards and summaries in MS Excel that highlight key indicators such as conversion rates, response times, and retention metrics to support management reviews and decision-making.
Coordinate with sales staff to schedule follow-ups, track commitments, and monitor progress against targets while ensuring smooth communication through email, calls, and internal tools during day shift hours.
Contribute to continuous improvement initiatives by suggesting data-driven changes to sales scripts, support workflows, and reporting formats that enhance efficiency and reduce repetitive tasks for colleagues.
Assist in creating structured templates and checklists in MS Excel that standardize data entry, ensure completeness of information, and reduce errors across sales and support activities.
Engage proactively with internal stakeholders to clarify requirements, validate numbers, and confirm assumptions so that all reports and analyses provided to management remain credible and actionable.
Support training efforts for new team members by sharing practical guidance on using MS Excel trackers and explaining standard operating procedures that help maintain consistent service quality.
Ensure compliance with company policies and quality standards by carefully following documentation practices, respecting data confidentiality, and aligning daily tasks with organizational objectives.
Participate in regular performance reviews and feedback discussions by presenting clear evidence from MS Excel based reports that demonstrate progress, identify challenges, and support future planning.

Requirements

Experience: 1 - 3 years
Technical Skills: MS Excel
Domain Skills: Sales and Support

Nice to Have

Domain Skills: 3G

We Offer

Competitive salary
Flexible work arrangements
Comprehensive health benefits
Opportunities for professional development

About the Company

高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

Additional Hiring Information

薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。

申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。

Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。

Business Analyst

Job description