Business Analyst

About the Position

Business Analyst

Publicatiedatum: aug. 13 2026

Plaats: Sao Paulo, SP-Avenida das / Brazil

Functiecategorie: Business Processes

Het model van het werk: Hybrid

We are seeking a Business Analyst with 1-3 years of experience in sales and support to join our team in Sao Paulo, Brazil, focusing on optimizing sales processes and enhancing customer experience.

Responsibilities

• Support sales and support teams by preparing detailed MS Excel based reports that clearly summarize performance metrics and help stakeholders make informed decisions about pipeline management and customer engagement.
• Analyze sales trends and customer support data using MS Excel functions to identify patterns, opportunities, and risks that can guide strategic improvements in service quality and revenue generation.
• Collaborate with cross-functional colleagues in a hybrid work setup to share insights, validate data, and ensure consistent information flow that strengthens alignment between sales, support, and operations.
• Handle day-to-day customer support escalations with structured follow-up, timely responses, and clear documentation so that issues are resolved efficiently and customer satisfaction is visibly improved.
• Maintain accurate and well-organized records of leads, opportunities, and customer interactions in MS Excel trackers so that sales teams have reliable visibility into current status and next actions.
• Prepare periodic dashboards and summaries in MS Excel that highlight key indicators such as conversion rates, response times, and retention metrics to support management reviews and decision-making.
• Coordinate with sales staff to schedule follow-ups, track commitments, and monitor progress against targets while ensuring smooth communication through email, calls, and internal tools during day shift hours.
• Contribute to continuous improvement initiatives by suggesting data-driven changes to sales scripts, support workflows, and reporting formats that enhance efficiency and reduce repetitive tasks for colleagues.
• Assist in creating structured templates and checklists in MS Excel that standardize data entry, ensure completeness of information, and reduce errors across sales and support activities.
• Engage proactively with internal stakeholders to clarify requirements, validate numbers, and confirm assumptions so that all reports and analyses provided to management remain credible and actionable.
• Support training efforts for new team members by sharing practical guidance on using MS Excel trackers and explaining standard operating procedures that help maintain consistent service quality.
• Ensure compliance with company policies and quality standards by carefully following documentation practices, respecting data confidentiality, and aligning daily tasks with organizational objectives.
• Participate in regular performance reviews and feedback discussions by presenting clear evidence from MS Excel based reports that demonstrate progress, identify challenges, and support future planning.

Requirements

• Experience: 1 - 3 years
• Required Skills:
  • Technical Skills: MS Excel
  • Domain Skills:
• Nice to Have Skills:
  • Domain Skills: 3G

We Offer

• Competitive salary
• Flexible work hours
• Health insurance
• Career development opportunities

About the Company

Over Cognizant

Cognizant (NASDAQ: CTSH) is a builder of AI solutions and a provider of technology services. We bridge the gap between AI investments and enterprise value by building full-stack AI solutions for our clients. Our deep knowledge of sectors, processes, and engineering enables us to anchor the unique context of an organization in technological systems. These systems enhance human potential, deliver tangible results, and give global enterprises an edge in a rapidly changing world. Discover more at cognizant.ai or @cognizant.

Additional Employment Information

The information about the compensation is accurate as of the date of this job posting. Cognizant reserves the right to modify this information at any time, subject to applicable laws.

Candidates may be required to attend interviews, either in person or via video call. Candidates may also be asked to present a valid government-issued identification (such as an ID card or passport) during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be judged based on race, color, gender, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

Employment Conditions to Help You Thrive and Grow

Our employment conditions program is designed with you in mind - so you can enjoy a fulfilling, balanced, and healthy life.

Financial Health

We regularly review market data to ensure that compensation aligns with the value you bring. Your employment conditions go beyond just salary and may include pension plans, financial education, and more.

Physical and Mental Health

We enable you to prioritize your well-being through paid leave, flexible working hours where possible, health insurance, counseling, our Mental Health Allyship program, and more.

Your Career, Your Way

With over 350,000 roles at Cognizant, you have the opportunity to explore new technologies, sectors, and locations - and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you trust. Chances are, they rely on us to power their business. Here, you'll turn bold ideas into solutions that improve lives around the world.

Your Path to Cognizant

Here's what you can expect from our recruitment process. Please note that this may vary by role and location. Check our FAQs for more information.

Step 1: Apply for the Right Job

Find an open role that matches your skills and career goals and show why you're the right fit for the role. If you don't see a suitable job posting, consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a good match, they'll schedule a brief introductory call to learn more about you and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If you and our team want to continue the process, you'll meet with our recruitment team. For some roles, technical assessments and/or client interviews may also be required.

Step 4: Time for a Decision

Our team will then assess each candidate's potential to succeed in the role. This step may take some time, as we want to find the right match - both for you and for us - but you can count on us to keep you updated.

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